World Horse Welfare
Visitor & Café Supervisor
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World Horse Welfare Penny Farm
Visitor & Café Supervisor
World Horse Welfare Penny Farm in Blackpool, Lancashire, is looking for a friendly, organised and reliable Visitor & Café Supervisor to join the team on a 12-month fixed-term contract. In this hands-on role, you will support the Centre Manager with the day-to-day operation of the coffee shop and visitor centre, ensuring every visitor receives a warm welcome and an excellent customer experience.
This role is offered on a fixed-term basis for 24 hours per week, working Wednesday, Saturday and Sunday, 8.00am to 4.30pm. There is also the potential for this role to be offered as a job share.
Key Duties and Responsibilities
Visitor Experience & Customer Service
- Provide a warm, friendly, and professional welcome to all visitors, creating a positive and engaging experience.
- Support the Centre Manager by responding to visitor enquiries and providing accurate information about the site, its activities and the charity.
- Escalate visitor feedback, complaints and queries promptly and effectively to the Centre Manager.
- Actively promote the charity’s memberships, products and fundraising initiatives to support income generation and visitor engagement.
Café & Retail Operations
- Open and close the site and coffee shop as required, ensuring all preparation and end-of-day procedures are completed accurately, including cashing up and cleaning down.
- Oversee the day-to-day running of the coffee shop, ensuring a smooth, efficient and high-quality service.
- Support the kitchen staff with the preparation, presentation and service of food and beverages, maintaining high standards at all times.
- Monitor stock levels, place orders as required and minimise waste through effective stock control.
- Maintain high standards of cleanliness, presentation, merchandising and organisation across all visitor and café areas.
- Ensure compliance with all relevant health and safety requirements.
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Supervision & Team Support
- Supervise and support coffee shop staff, casual staff, and volunteers during operational hours.
- Coordinate a volunteer rota, allocate daily tasks, and ensure appropriate staffing levels are maintained.
- Provide training, guidance and ongoing support to staff and volunteers to promote excellent customer service and operational standards.
- Promote a positive, collaborative and inclusive team environment.
Operational & Financial Administration
- Ensure all cash handling and financial procedures are followed accurately and in accordance with the charity’s policies, including cashing up, sales reporting and weekly banking preparation.
- Complete end of day and weekly financial administration, including scanning till reads, completing the sales sheets and preparing banking documentation for the Centre Manager.
- Contribute to achieving income targets, visitor satisfaction objectives and overall operational performance goals.
- Ensure casual staff timesheets are completed, signed off and submitted to the Centre Manager for approval in time for payroll processing.
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About You
Experience
- Experience working in a café or food service environment.
- Experience in a customer facing role (hospitality, visitor attraction, retail).
- Experience supervising, supporting or coordinating colleagues in a busy customer-facing setting.
- Understanding of food hygiene, health and safety and cleanliness standards.
- Experience using a till or electronic point-of-sale system.
- Desirable:
- Experience supervising or leading a team
- Experience with cashing-up, stock control and opening or closing procedures.
- Experience working with volunteers.
Skills and Abilities
- Excellent communication and interpersonal skills.
- Strong organisation skills and the ability to manage competing priorities.
- Ability to lead by example and provide clear, supportive direction to colleagues.
- Good attention to detail when handling cash, stock, food and operational records.
- Ability to remain calm, positive and professional in a busy environment.
- Ability to work as part of a team and on your own initiative.
Personal Attributes:
- Friendly, approachable and welcoming.
- Reliable, responsible and practical.
- Customer focused and committed to providing excellent service.
- Proactive and willing to support colleagues across the Visitor Centre.
- Flexible and enthusiastic, with a willingness to learn.
Apply Today!
Please provide a CV and a covering letter outlining your relevant experience and why you are interested in this role.
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