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Visitor Experience Supervisor
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Job Title: Visitor Experience Supervisor
Contract: Sept 2026 - June 2027
Hours: Full Time Hours - 5 days Mon-Sat, Rota based 8am-6pm
Salary: £36,122 per annum
We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Supervisor.
The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for the provision of high-quality visitor experiences and services in Parliament Buildings.
Benefits
- Highly competitive salary fully aligned with public sector pay scales
- Enhanced holiday package (37 days)
- Weekly pay
- Visitor Experience Team Uniform including; Trousers, T-shirt, and Gilet
- Randstad Employee Assistance Programme
- Refer-a-Friend scheme
What we need from you
- Immediate availability
- Full flexibility to 37 hours per week Mon to Saturday as per Rota requirements and flexibility for occasional late evenings and public holidays as required.
Essential Qualifications
- A primary degree, minimum 2.2 classification, in any subject
- AND
- At least two years' experience in a) - d) listed below
- OR
- At least four years' experience:
Experience Requirements
- Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
- Experience of effectively leading, motivating and developing a team of staff, to include induction, training, and performance management of direct reports.
- Communicating accurately and clearly regards complex or detailed information
- Effectively using Microsoft Office to manage information, create documents, and assist in providing a quality service to stakeholders
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Responsibilities
- Welcoming visitors to Parliament Buildings, providing information, and managing specific access requirements.
- Assisting the Visitor Experience Manager with day-to-day management, deputising as required.
- Providing leadership and training to the Visitor Experience Officers, ensuring high-quality service delivery.
- Managing the tour programme to ensure all public, private, and VIP tours are covered on a daily basis ensuring consistency, accuracy, timeliness, and professionalism in all interactions.
- Overseeing reception, ensuring adequate staff cover and providing reception cover when required.
- Assisting the Visitor Experience Manager to manage all events in Parliament Buildings.
- Assisting in the collating and publishing of timely and accurate information about 'what's on' in Parliament Buildings for internal and external audiences; to include digital screens, email, website & social media.
- Working collaboratively with other business areas and maintaining effective relationships with key stakeholders.
- Attending meetings, minute taking, and capturing actions/notes.
- Effectively use Microsoft Office and bespoke internal Assembly software systems and databases.
- Checking and processing invoices.
- Monitoring spend against budget and to line managers or budget holders.
- Managing information and records in accordance with established policies and statutory requirements.
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Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Skills: Supervisor, visitor management, public service
Benefits: enhanced holidays, parking, free uniform
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