Raby Estates
Visitor Services Assistant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Visitors Services Assistant
Responsible to: General Manager RCPG
Liaising with: Leisure and Tourism team
Working Hours: Seasonal
Salary: Competitive above NMW
Job Ref: VA244-2026
Raby Estate is seeking an enthusiastic Visitor Services Assistant to operate at various ticketing and information points, indoors and outdoors, throughout the site. Applicants must have a friendly outgoing personality and are routinely the first point of contact for visitors to Raby Castle, Park and Gardens. Working in the Visitor Services team is a rewarding role, providing essential information about facilities, products and events, whilst hosting with genuine hospitality skills, creating positive memories for all. This is an active role where you will generally be on your feet, either working independently or as part of the wider Visitor Services team.
THE ROLE
Key Responsibilities
- Delivery of exceptional customer service ensuring that visitors receive a positive, friendly and warm welcome.
- Selling of tickets, memberships, additional products and upcoming events.
- Offering genuine, knowledgeable information relating to the visitor attraction and wider estate
- Cash Handling, use of Epos till system and running end of day reports
- Assisting other Leisure and Tourism departments during events
- Engaging with Schools and Group visits, providing any literature required
This list is not exhaustive, and you will be expected to carry out any other reasonable tasks as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Requirements
- Great communicator. Able to provide information effectively and clearly
- An outgoing, helpful and friendly personality
- Previous experience of cash handling and use of an EPOS system
- Confident in engaging with members of the public
- Sales focused and knowledgeable about all aspects of the attraction
- Availability to work weekends and holiday periods is essential
- Flexible attitude with willingness to undertake any task required
Overview Of Raby Estates
Raby Estates is a thriving family run business that has been operating in County Durham and Shropshire for many centuries. The estate is diverse in terms of its landscape and comprises three main landholdings around Raby Castle and High Force in County Durham and the Shropshire Estate near Shrewsbury.
The Estate has three major landmarks; Raby Castle – one of the finest medieval castles in England, High Force Waterfall in the stunning countryside of the North Pennines Area of Outstanding Natural Beauty and The Wrekin which is one of Shropshire’s most iconic hills. All three areas welcome visitors from far and wide, making the Leisure and Tourism aspects of the Estate a thriving part of its business.
This awe-inspiring family run estate is vast and thriving with opportunities, with an abundance of news stories and events for both visitors and the community alike. With a diverse range of departments including, tourism, farming, buildings, forestry, land management and sporting – no two days are ever the same!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We’ve Got To Offer
It’s people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
- Competitive wage, depending on experience and age. (Above NMW)
- Employee Assistance Programme.
- Free Car Parking
- Continuous improvement through staff training and staff development programs
- Discounts at our retail and food outlets
- Discounts at High Force Hotel
- Free access into our leisure attractions at Raby Castle and High Force
- Behind the scenes tour of Raby Castle
- Raby Estate social events throughout the year
- A supportive and enthusiastic team that makes every workday enjoyable.
How To Apply
If you would like to be part of our journey, we’d love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, please get in touch.
Privacy statement
Raby Estates are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application.
For information about what we do with your personal data see our Raby Privacy Policy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location