Royal Horticultural Society
Visitor Services Team Leader
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Overview of the Role
An exciting opportunity has arisen to lead the front-of-house team at RHS Garden Rosemoor. As Visitor Services Team Leader you will inspire and develop a team of eight Visitor Services Assistants, plus casual staff and volunteers, to deliver an outstanding welcome to around 250,000 visitors every year. You will set the standard for customer service, drive membership recruitment and Gift Aid performance, and bring our diverse calendar of events to life for our visitors.
This is a genuine leadership role. You will coach your team to succeed, plan staffing around the rhythms of a busy visitor attraction, and act as the senior point of contact for front-of-house, deputising for the Visitor Services and Site Operations Manager.
The ideal candidate will lead by example, communicate confidently with diverse audiences, and take real pride in developing others. Experience in a visitor attraction, hospitality or sales-driven environment would be an advantage.
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As a Visitor Services Team Leader, you will be responsible for:
- Leading, coaching and developing a team of Visitor Services Assistants, casual staff and volunteers
- Delivering an engaging, efficient welcome for around 250,000 visitors a year
- Driving membership recruitment and Gift Aid performance against targets
- Ensuring accurate admissions and planning rotas to match visitor demand
- Acts as senior point of contact for the Visitor Services and Site Operations Manager on front-of-house operations
To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.
Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world’s first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.
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And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.
Safeguarding and Inclusion
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
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