Warner Bros. Discovery
Visual Merchandiser
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Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons, and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping, and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
Your New Role…
Join us in creating unforgettable experiences for our visitors and play a key role within one of the world's most recognised entertainment brands. As a Visual Merchandiser, you will drive sales through the creative, commercial, and customer-focused presentation of products across our retail estate, delivering exceptional visual standards and inspiring shopping experiences at one of the UK's leading visitor attractions.
Your Role Accountabilities…
- Ensure stores are visually merchandised to the highest standard, with all graphics, displays, and equipment used correctly in line with brand guidelines and agreed standards.
- Support the implementation of product launches, store changes, window schemes, and seasonal campaigns that drive customer engagement and sales.
- Maintain excellent shop floor standards through daily floor walks, housekeeping, stock replenishment, and effective spatial planning.
- Support the retail team in delivering exceptional customer service and achieving agreed sales targets through commercially focused merchandising.
- Analyse weekly sales performance and continuously review product placement, layouts, and displays to maximise sales opportunities.
- Build awareness of visual and promotional standards across the wider store team while supporting merchandising enquiries and problem solving.
- Adhere to Health & Safety requirements, minimise stock loss through effective product handling and vigilance, and support reasonable business needs as required.
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Qualifications & Experience…
- Previous visual merchandising experience with a strong eye for detail and an understanding of commercial retail environments.
- Creative and imaginative approach with the ability to develop innovative merchandising solutions while maintaining brand standards.
- Proven ability to identify opportunities to increase sales through effective product presentation and store layout.
- Flexible and adaptable approach, including availability for occasional weekends, late evenings, and overnight activity when required.
- Self-motivated team player who can work independently, build effective working relationships, and contribute positively to team objectives.
Working Pattern…
This role is full time (40 hours a week). Because of the adaptive nature of this role, flexibility is required to suit the needs of the business.
Business Overview…
At the Warner Bros Studio London tour shops, we pride ourselves in being renowned for our world-class customer service and unique products. Over 3 different stores, we offer a wide range of merchandise, from Wands to chocolate frogs. Our aim is to provide our visitors with the perfect souvenir to remember their day by. The visual merchandising team manages the look and feel of the store. It’s our responsibility to ensure all displays look visually appealing, well-presented, and tidy, whilst remaining commercially focused. In addition to ticket sales, secondary spend is an important part of the business. Customers spending in our shop generates additional income, which can be invested into future products at the tour and beyond.
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Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability, or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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