Concentrix
VMO2 Customer Service Advisor
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Job Title
VMO2 Customer Service Advisor
Job Description
Join Concentrix Today!
Do you have 6 months experience working to targets? Are you passionate about customer service? We could have the job for you!
- Hourly rate of £12.75.
- Monthly bonus earning opportunities, up to £400!
- Hybrid model – A mix of days on site based in Newcastle city centre & the comfort of your own home.
- Full time permanent position - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 9am-8pm Monday to Sunday.
As an advisor with O2/Virgin Media, our customers' interests are at the heart of everything we do. Your main role will be to respond to inbound calls from O2/Virgin Media Mobile customers. You are to provide excellent customer service support, help with general queries such as payments, billing, customer complaints, data usage, roaming costs & aim to drive sales through great service.
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Game Changing Benefits
- Join O2 network and get up to 100% off your airtime bill!
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive - earn up to £600 per successful referral.
- Employee Assist Program - a range of support and resources, accessed free.
- Wrkitplatform - access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
What You'll Need
- A minimum of 6-12 months experience within a sale’s role (Desirable) or working towards monitored targets.
- Excellent customer service skills.
- A great attitude and an ability to talk to people at all levels.
- A technical mindset – you will need to know how to use a computer and navigate different systems.
- A quiet place to work at home with a good broadband connection minimum 10 mbps.
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Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. We are offering a fantastic opportunity to work on behalf of O2/Virgin Media.
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