Vodafone
VodafoneThree - Channel Manager - UK MNC & MNC Desk (Private)
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Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
As part of the VodafoneThree Private Sector Channel Management team, you'll help deliver commercial success across acquisition, retention, and in-life customer value. Working in a collaborative, fast-paced and matrixed environment, you'll bring together insights, commercial thinking and strong stakeholder relationships to drive sustainable growth, protect value and ensure outstanding execution across the customer lifecycle.
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In this role, you will:
- Deliver performance across a defined portfolio of UK MNC & MNC Desk accounts, supporting acquisition, retention and in-life value growth targets.
- Translate commercial priorities into clear execution plans and ensure activity remains aligned to strategic objectives.
- Coordinate and support the delivery of trading plans, proposition launches and commercial initiatives.
- Manage new business, renewals, retention activity and customer lifecycle performance to achieve commercial and financial objectives.
- Monitor channel performance, identify emerging risks and opportunities, and take proactive action to improve outcomes.
- Support revenue growth and margin protection by optimising commercial performance throughout the contract lifecycle.
- Partner with Trading and Channel Management teams to turn performance insights into measurable actions and results.
- Deliver channel financial performance, ensuring trading outcomes support in-year and next-year revenue and margin objectives.
- Oversee customer P&L performance, including work-in-progress tracking, delivery alignment and in-life value optimisation.
- Support Margin Improvement Plan (MIP) initiatives and Risk & Opportunity programmes, ensuring benefits are realised and aligned to business priorities.
- Contribute to channel planning and forecasting activities, ensuring alignment with governance processes, financial cycles and business assumptions.
- Work closely with Commissions and relevant stakeholders to ensure sales performance, AOV and MAOV reporting is accurate, well-governed and compliant.
- Use analytics and insight to identify trends across churn, usage and value performance, helping to drive targeted interventions.
- Collaborate with teams across GTM, CVM, Marketing, Propositions, Sales, Finance and Operations to unlock value and accelerate delivery.
- Help create a culture of accountability, performance excellence and continuous improvement across the channel.
Who you are
You will bring experience in channel management, sales performance management or commercial account management.
You will have strong commercial acumen and be able to translate strategic priorities into practical, measurable outcomes.
You will be comfortable working with financial performance metrics, forecasts, revenue targets and margin objectives.
You will use data, insight and evidence to make balanced and informed decisions.
You will be able to identify risks early and take thoughtful, decisive action to address them.
You will be a confident communicator who can build trusted relationships and influence stakeholders at multiple levels.
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You will thrive in collaborative environments and enjoy working across diverse teams to achieve shared goals.
You will be organised, disciplined and able to manage multiple priorities while maintaining attention to detail.
You will be comfortable operating in a fast-moving environment and adapting to changing business priorities.
You will demonstrate both strategic thinking and practical execution, balancing long-term opportunities with immediate delivery needs.
You will bring a performance-focused mindset and a passion for creating value for customers and the business.
You will champion accountability, inclusion, respect and collaboration, helping everyone contribute and succeed.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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