You will:

• Manage a portfolio of strategic enterprise accounts, taking end-to-end ownership of collection activities and aged debt performance.
• Build and maintain positive relationships with customers, acting as the primary point of contact for collection-related matters.
• Achieve and exceed monthly cash collection and aged debt targets while proactively identifying and communicating any risks to delivery.
• Manage a ledger of 70+ customers with overdue balances of up to £10m, ensuring timely and effective debt recovery.
• Work closely with colleagues and stakeholders across the business to resolve queries, remove barriers, and support successful outcomes.
• Investigate payment delays, identify process or contractual issues, and work collaboratively with customers and internal teams to develop effective solutions.
• Provide timely escalations when agreed actions are not being followed by customers or internal stakeholders.
• Analyse ledger performance and management information to support informed decision-making and drive improvements.
• Contribute positively to team objectives, share knowledge, and support a collaborative and inclusive team culture.
• Help foster a continuous improvement mindset by identifying opportunities to enhance processes, controls, and ways of working.

Who you are

You:

• Have experience managing large enterprise customers within a credit, collections, finance, or customer-facing commercial environment.
• Can demonstrate accountability, ownership, and a proactive approach when managing priorities and delivering results.
• Can work confidently both independently and as part of a wider team.
• Have strong numerical, analytical, and problem-solving skills, with the ability to interpret data and identify trends.
• Are comfortable influencing and communicating with stakeholders at all levels, both internally and externally.
• Bring excellent written and verbal communication skills and can adapt your style to different audiences.
• Possess strong negotiation skills and can confidently manage challenging conversations while maintaining positive relationships.
• Have excellent organisational and time management skills, with the ability to manage competing priorities effectively.
• Have advanced Microsoft Excel skills and are confident using Microsoft Word, Outlook, PowerPoint, and other business systems.
• Have experience using management information and data analysis to support decision-making and performance improvement.
• Have a high level of accuracy and attention to detail.
• Thrive in a fast-paced environment and adapt positively to change.
• Self-motivated, resourceful, and comfortable using your initiative to drive outcomes.
• Enjoy building networks and collaborating with diverse teams to achieve shared goals.
• Having Membership of the Institute of Credit Management (ICM) would be advantageous.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.