Vodafone
VodafoneThree - Field Engineer
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Location: Field Based - East Scotland
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Location Independent Worker
As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
We are looking for a skilled and customer-focused Field Engineer to help deliver excellent service across Scottish Power's strategic telecommunications network throughout Scotland, including interfaces with the SSEN and National Grid telecommunications networks. This role supports Vodafone's ongoing managed service partnership and plays a key part in ensuring network reliability and performance.
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You will provide professional field engineering support across both service delivery and assurance activities, contributing to the successful operation and maintenance of critical utility infrastructure. The role includes participation in a 24/7/365 support and maintenance service, helping to respond to network issues and carry out planned maintenance activities.
- Working closely with project engineers and wider delivery teams, you will support the successful implementation of projects and operational activities, ensuring high standards of quality, safety, and customer experience are maintained.
- Support the successful delivery of projects, ensuring work is completed in line with agreed timelines, budgets, quality standards, and health & safety requirements, while adhering to Vodafone and customer engineering standards.
- Complete project documentation accurately and on time, providing support to Project Engineers and wider delivery teams.
- Monitor project progress against agreed plans and contribute ideas and solutions to help keep delivery on track.
- Identify potential issues, dependencies, and risks, escalating them appropriately and supporting effective resolution.
- Communicate clearly and proactively with customers, colleagues, and other stakeholders to ensure alignment throughout project delivery.
- Assist in delivering technical, testing, and quality activities in accordance with agreed project requirements.
- Maintain accurate project records and undertake necessary administrative tasks to support successful delivery.
- Collaborate with colleagues across teams to drive positive customer outcomes and continuous improvement.
What you are
- Experience in telecommunications, networking, field engineering, maintenance, commissioning, or related technical environments.
- Knowledge of IP networking technologies, including WAN, LAN, routing, switching, and MPLS, or a willingness to develop expertise in these areas.
- Experience supporting, installing, or maintaining telecommunications infrastructure, such as SDH, PDH, Comtel, Microwave Radio, or similar technologies.
- Familiarity with networking solutions and equipment, including Cisco, Alcatel, or comparable platforms.
- Strong organisational, problem-solving, and prioritisation skills, with the ability to adapt in a dynamic environment.
- Effective communication skills and the ability to build positive relationships with customers, colleagues, and stakeholders.
- Confidence using Microsoft Office, Microsoft Teams, and other digital collaboration tools.
- A commitment to quality, safety, continuous improvement, and delivering excellent customer outcomes. Training and support will be provided to obtain Scottish Power work authorisations where required.
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Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
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