Vodafone
VodafoneThree - Retail Tech Adviser - 40 hours/week - Oxford Street Experience Store
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Location: Oxford Street Experience Store
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 40 hours per week – Includes some weekend and bank holidays
About the Role
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
Responsibilities
- To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross / upsell opportunities using solution-based selling and offering products and services that meet the customer’s needs. To educate the store team on technical matters and how to resolve.
- To provide a high-quality service and complete tasks accurately
- Provide informal guidance when required to support new team members
- Mystery shopper feedback
- Line manager feedback/reviews
- Undertake regular learning and development and align with company and FCA requirements
- Adhere to company and regulatory policies and guideline at all times
- Partaking in Vodafone’s security vetting process whenever required
Who You Are
- Ability to correctly gauge the customer’s level of technical understanding and communicate the conversation accordingly
- Manage and track service requests and schedule technical appointments with customers
- Troubleshoot device software and hardware, identifying and escalating trends in device failures
- Train the store team on devices, internet, data & resolution of basic technical issues
- Support other store operations as required
- Ensure customer retention through follow up after technical issues
- Make suggestions to the Store Manager on how to improve customer experience
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
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We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
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Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
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