Vodafone
VodafoneThree - Senior Credit Controller
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Location: Remote + Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time - 37.5 hours per week - Monday to Friday - 9am to 5pm
Homebased
Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
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What you’ll do
As a Senior Credit Controller within our Complex Collections team, you'll support high-value customers and take ownership of resolving complex and aged debt across your portfolio. Working closely with Account Managers, Finance, Billing, Service, and Legal teams, you'll build strong customer relationships, investigate and resolve outstanding issues, and drive timely payment in line with contractual agreements. By taking a proactive, solutions-focused approach, you'll help deliver the best possible outcomes for both our customers and the business while providing an exceptional customer experience throughout.
- Manage a portfolio of high-value customers, building strong relationships and ensuring payments are received in line with agreed contractual terms.
- Take ownership of complex and aged debt cases, investigating issues, reviewing evidence, and driving disputes through to resolution.
- Lead customer discussions and collaborate with colleagues across Legal, Commercial, Finance, Billing, and other business areas to remove barriers to payment and achieve positive outcomes.
- Maintain accurate records, providing regular updates, payment forecasts, and resolution timelines to support effective decision-making.
- Proactively identify and address challenges, working with customers to understand their needs and resolve outstanding issues efficiently.
- Adapt to a variety of customer processes and contractual requirements, including third-party systems and manual payment processes, ensuring a flexible and professional approach at all times.
Who you are
- You bring a credit control background with hands-on experience in debt recovery, cash collection, and dispute resolution, and are confident managing complex customer accounts.
- You're experienced in delivering excellent service to corporate customers, balancing customer needs with commercial outcomes.
- You have strong analytical and numerical skills, with the ability to review information, identify trends, and make informed decisions.
- You communicate confidently at all levels, using your negotiation and influencing skills to resolve issues and achieve positive outcomes.
- You're proficient in Microsoft Excel and comfortable working with a range of systems to analyse data, manage accounts, and maintain accurate records.
- You take ownership of your work, thrive in a fast-paced environment, and bring a proactive approach to solving problems and delivering results.
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Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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