Huxley
Voice Engineer
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Voice Engineer- MS Teams Voice
We're looking for an experienced Senior Operations Technician to support and maintain Microsoft Teams Voice and Cisco Voice platforms within a global enterprise environment.
Key responsibilities:
- Support and troubleshoot Microsoft Teams Voice, Cisco Voice, Ribbon SBCs, and enterprise telephony platforms.
- Manage voice connectivity across Contact Centre, Transport, and external carrier networks.
- Investigate and resolve incidents, outages, and service issues.
- Participate in change, incident, and problem management activities.
- Collaborate with infrastructure, network, and support teams to ensure service stability.
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Required experience:
- 5+ years supporting Microsoft Teams Voice and Enterprise Voice environments.
- Strong experience with Teams Phone System, Direct Routing, AA/CQ, e911, and Teams Rooms.
- Knowledge of CQD, Call Analytics, Power BI, PowerShell, Graph API, Splunk, and ThousandEyes.
- Experience with Microsoft 365, Entra ID, Teams Admin Centre, and carrier troubleshooting.
- Microsoft Teams Administrator certification preferred.
- ServiceNow and/or Remedy experience beneficial.
Location: Chester (3 days per week onsite)
Contract Length: 12 months Inside IR35 via Umbrella
Day Rate: £550
Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.
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To find out more about Huxley, please visit www.huxley.com
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
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