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We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Role/Team overview
The Networks Software & Data Science is a multidisciplinary team that builds and operates the data, analytics and software tools that help Sky plan, optimise and operate its voice and mobile services.
We’re looking for a Voice Routing & Analytics Manager to own call routing plans across Sky’s network and analyse voice and mobile traffic, cost and performance data. You’ll also shape the development of Kubrick, Sky’s in-house Least Cost Routing platform, by translating routing expertise into practical requirements for better tooling and automation.
This role would suit an experienced telecoms analyst who wants to broaden their data, analytics and automation skills supported by data scientists and software developers while staying close to real network and commercial decisions.
What you’ll do
- Design, deploy and optimise call routing plans across Sky’s voice and mobile networks.
- Analyse voice and mobile traffic, cost and performance data to identify trends, risks and optimisation opportunities.
- Create and maintain reports and dashboards that turn complex data into clear, actionable insight.
- Define business requirements for Kubrick, Sky’s Least Cost Routing platform, to improve routing tooling and automation.
- Work with data scientists to improve traffic and cost forecasting, and support more advanced routing analysis.
- Support Commercial, Carrier Relations and Operations teams with insight, analysis and subject matter expertise.
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What you’ll bring
Essential criteria
- Strong experience analysing voice/mobile CDRs, UK interconnect billing data and voice/mobile performance data.
- Excellent analytical skills, with the ability to work with large datasets and turn analysis into actionable insight.
- Confident using SQL, databases, reporting tools or visualisation platforms such as Grafana or Power BI.
- Strong communication skills, with the ability to explain complex technical and commercial information clearly.
- Proven ability to work across multiple teams, manage competing priorities and deliver through others.
Desirable skills and experience
- Experience with SIP, PSTN, numbering, interconnects or carrier routing.
- Familiarity with Google Cloud BigQuery/CloudSQL and building data processing pipelines using Python.
- Experience leading the delivery of complex projects in a telecoms environment.
- Exposure to software delivery, product ownership, agile delivery or automation.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
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How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.
Your office base
Brick Lane in London
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
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