Wates Group
Voids Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
📍 Location: Winchester
We are excited to offer an opportunity for an experienced Voids Manager to join our WPS team, delivering excellence on our Responsive Maintenance contract.
🔑 About The Role
As a Voids Manager, you will play a critical role in ensuring a high-quality, customer-focused, and safety-driven service. You'll take ownership of day-to-day operations, including delivering a 24/7, 365-day service, ensuring homes are turned around efficiently and to the highest standard.
🛠️ Key Responsibilities
- Manage and oversee work scheduling in line with company procedures, standards, and SLAs
- Ensure consistent delivery of a high-quality responsive repairs and voids service
- Represent Wates at client and resident performance meetings
- Drive performance against KPIs and service targets
- Effectively manage material costs and enforce compliance with processes
- Monitor work quality through inspections, KPIs, and customer feedback
- Lead, motivate, and develop a team of up to 30 operatives 👷♂️
- Carry out regular audits and service testing
- Identify opportunities for continuous improvement and support business planning
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
👤 About You
We're looking for a confident and capable leader with proven management experience in a similar environment.
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Proven experience managing multi-disciplinary teams in a fast-paced environment
- Ability to problem solve, prioritise, and meet tight deadlines
- Experience in voids or responsive maintenance, ideally within social housing
- Strong understanding of KPIs, performance management, and financial oversight
🌟 Why Join Us?
This is a fantastic opportunity to take the next step in your career, leading a high-performing team and making a real impact on service delivery and customer satisfaction.
💬 If you're a driven and experienced manager looking to make a difference, we'd love to hear from you!
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To learn more about the checks included in this process, please click on the following link: [National Security Vetting](National Security Vetting)
Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills