Rethink Mental Illness
Volunteer Admin Assistant
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At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone.
About the role
Location: Camden and Islington
As a Volunteer Admin Assistant, you will support the Community Team Advocates by providing essential administrative support through our Customer Relationship Management (CRM) system. Your role will help ensure accurate, up-to-date records by adding notes, uploading documents, and completing other data-related tasks that enable advocates to focus on supporting people in our communities.
Ideally, you will be able to dedicate a minimum of 7 hours per week to volunteering between Monday – Friday. There will be flexibility around how you choose to complete these hours. The role is home-based; however, you will be based locally to Camden and Islington.
Full training and regular supervision will be provided, so you’ll feel confident and supported in your role. This role requires a basic DBS check, which will be arranged and paid for by Rethink Mental Illness.
As a Volunteer Admin Assistant, you will:
- Add and update case notes on the CRM system
- Upload and organise documents within the CRM
- Ensure records are accurate, complete, and up to date
- Support advocates with general CRM administration tasks
- Flag missing or incomplete information to the Community Team
- Follow data protection and confidentiality guidelines at all times
About the service
Our service supports individuals who are vulnerable and find themselves in a challenging situation in their lives.
We offer one-to-one support to a wide range of people with learning, physical, sensory disabilities, and mental illness who are struggling to have their voice heard when important decisions are being made or they are unhappy about a service they have received, especially if the outcome could have a negative impact on their life.
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By supporting the Community Team with CRM administration, you will play an important behind-the-scenes role in helping the service run smoothly and ensuring records are well maintained, compliant, and easy to access.
What will make you a great fit for this role?
- A positive and reliable attitude
- Good organisational and time-management skills
- Attention to detail and accuracy
- Basic administration and IT skills
- Confidence using digital systems (training will be provided)
- Ability to handle sensitive and confidential information appropriately
- Access to the internet and a laptop
It's not essential, but you may also bring:
- Experience using CRM or database systems
- Previous administrative or office experience
- Lived experience of mental illness
- Knowledge of Rethink Mental Illness and the work we do
How to apply
To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter; however, this is not mandatory.
A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion.
If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager:
Georgeta Busuioc – georgeta.busuioc@rethink.org
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns, and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
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It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers, and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through inclusiveness and belonging. It gives us a deeper understanding of the world, our society, and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks, which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive, and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of becoming a truly anti-racist employer, campaigning organisation, and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health, set out in our anti-racist statement. We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan, which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
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