Job Title: Volunteer Co-ordinator – Islamophobia Response Unit (IRU)

Salary: £26,500 per annum (Full Time), A higher starting salary may be considered for candidates with substantial relevant skills and experience

Hours: 37 hours per week, full-time.

Duration: 12 months fixed term, potential to be extended.

Location: Remote (UK based)

Reports to: Employment Solicitor

About IRU

The Islamophobia Response Unit (IRU) is an independent UK charity providing confidential support to individuals affected by Islamophobia, discrimination and hate incidents. Through legal advice, advocacy, education and community engagement, the IRU works to challenge discrimination, protect rights and promote equality and inclusion.

OVERVIEW

The IRU is seeking a highly organised and detail-oriented Volunteer Co-ordinator to provide crucial administrative support to the legal casework and volunteer coordination arms of the organisation. This role is central to maintaining IRU’s operational excellence by managing case records, supporting volunteers (via monitoring, motivating and liaising with them), dealing with enquiries and monitoring case progression whilst contributing to data analysis and awareness-raising efforts. The role also includes actively improving existing systems, and where possible, streamlining processes, with the goal of ensuring a better service is delivered to the public.

The successful applicant will work closely with the CEO and other colleagues to ensure that cases arising from our helpline and other reporting channels are logged, tracked, and progressed efficiently. The role also includes maintaining and analysing key datasets, preparing reports, and assisting with case study development. Appropriate training on systems will be provided, as well as initial detailed supervision/guidance in the role.

KEY RESPONSIBILITIES

Volunteer Support and Coordination

• Assist with recruiting volunteers, being part of the interview panel, processing applications and handling mandatory background checks.
• Assist with designing and delivering volunteer orientation and training. Ensure all volunteers understand the IRU’s policies, code of conduct and ways of working.
• Match volunteer skills and availability to cases including, posting new cases on Volunteero (volunteer management app) or other applications/platforms and assign cases using the IRU volunteer banding system.
• Allocate cases to suitable volunteer caseworkers and legal supervisors.
• Track volunteer activity and update volunteer records on Volunteero/other applications and case tracker.
• Liaise with Volunteers regularly to keep them active and motivated, including Regional Ambassadors.
• Monitor case progression, especially in the initial phase, using alerts and notifications on Action Step and other internal trackers.
• Maintain and update volunteer, case, and supervisor trackers regularly including if needed, tracking data for reporting, funding and/or accreditation purposes.
• Supervise volunteers, monitor their progress and provide regular feedback. Address any issue and foster an inclusive environment.
• Provide volunteers with general case progression guidance via standardised email templates.
• Follow up with inactive volunteers and assist in re-engagement as required.