Volunteer Coordinator

• Volunteer Recruitment and Onboarding

  • Work with managers across VSA to identify, develop, advertise and promote suitable volunteering opportunities.
  • Coordinate the recruitment, selection and onboarding of volunteers, ensuring that references, PVG requirements, disclosures and other safe recruitment checks are completed before deployment.

• Volunteer Programme Development

  • Promote volunteering internally and externally, including corporate volunteering, to support VSA’s strategic objective of increasing community involvement.
  • Support the development of volunteering opportunities that add value to VSA’s services and communities.

• Volunteer Governance and Compliance

  • Develop, implement and maintain volunteer procedures, practices and systems that support safe, effective and consistent volunteer management.
  • Ensure volunteering activity complies with safeguarding, confidentiality, data protection, health and safety, and relevant VSA policy requirements.
  • Support managers to define appropriate volunteer roles and ensure volunteers complement, rather than replace, paid staff.

• Volunteer Records and Data Management

  • Maintain accurate and secure volunteer records, including registration details, PVG membership, references, training, volunteer agreements and other required documentation.
  • Monitor volunteer activity, turnover, diversity and engagement information to support reporting and continuous improvement.

• Volunteer Training and Development

  • Coordinate volunteer induction, mandatory training and suitable ongoing learning opportunities in partnership with the VSA training team.
  • Ensure volunteers have completed required training before deployment and have the knowledge and support needed to contribute safely and effectively.

• Volunteer Support and Engagement

  • Build positive working relationships with volunteers and managers, providing guidance and practical support where required.
  • Monitor volunteer satisfaction, retention and engagement, and identify opportunities to improve the volunteer experience.
  • Coordinate appropriate volunteer recognition and appreciation activity.

• Corporate Volunteering

  • Coordinate corporate volunteering activity and ensure suitable supervision, risk assessments, induction, and health and safety briefings are in place.
  • Act as a key point of contact for corporate volunteer partners and participating organisations.

• Monitoring, Reporting and Assurance

  • Produce regular KPI, performance and assurance reports on volunteering activity, outcomes and risks for the Head of Compliance, senior management and relevant committees.
  • Support audits, inspections and reviews relating to volunteering activity and associated compliance requirements.

• General Responsibilities

  • Contribute to continuous improvement and promote good practice in volunteer management across VSA.
  • Undertake other duties that are reasonable, commensurate with the level of the post and within the postholder’s capabilities.

Qualifications/Training/Education

Essential:

• Good standard of Education.

Experience:

Essential:

• Experience of working in a Recruitment / Coordination role.

Desirable:

• Experience of Recruiting and Coordinating volunteers for a Charitable / Public Sector Organisation.

Key Skills/Aptitudes

Essential:

• Good interpersonal skills
• Organisational skills
• Administrative skills
• Communication skills – written and verbal
• Ability to prioritize workload
• Good problem-solving skills
• IT / Database skills
• Self-motivated
• Supervisory skills

Personal Qualities:

Essential:

• Flexibility
• Dependability
• Integrity
• Approachable
• Honesty
• Influencing skills

If our Volunteer Coordinator role sounds like you, then click “Apply” below and start your career journey with VSA today!