Q Intelligence (Q-AI)
Volunteer customer service
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Q Intelligence (Q-AI) is dedicated to creating a trust-first space where individuals can access thoughtful AI guidance and affirming life resources. The platform brings together peer wisdom, private reflection tools, and supportive content designed to help people navigate personal and emotional challenges. Q-AI focuses on safety, privacy, and respect, aiming to provide compassionate support for users from diverse backgrounds. Volunteers joining Q-AI contribute to an inclusive environment that centers well-being, understanding, and meaningful connection.
Role Description
This is a full-time, remote Volunteer Customer Service role. The volunteer will respond to user inquiries through digital channels and, where applicable, phone-based communication, offering clear, empathetic, and timely assistance. Day-to-day tasks include guiding users through platform features, addressing concerns, documenting interactions, and escalating issues when needed. The volunteer will help maintain a supportive and respectful tone in all communication, provide feedback on recurring user needs, and collaborate with the team to improve overall customer experience. Availability for consistent full-time hours and reliable remote participation is expected.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Ability to provide high-quality Customer Support and Customer Service focused on empathy, clarity, and reliability.
- Skills in fostering Customer Satisfaction and enhancing Customer Experience through active listening and problem-solving.
- Professional communication in written interactions.
- Comfort working in a fully remote environment with reliable internet access and basic technical proficiency.
- Strong interpersonal, conflict-resolution, and time-management skills.
- Experience in mental health support, peer support, or community-based services is beneficial but not required.
- Commitment to confidentiality, inclusivity, and non-judgmental engagement with users.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location