Age Concern Hampshire
Volunteer Manager
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Role Purpose
Age Concern Hampshire (ACH) is seeking a compassionate, organised, and proactive Volunteer Manager. This role will lead the volunteer strategy for ACH and will be responsible for the end-to-end volunteer journey including attraction, recruitment, onboarding, training, engagement, and ongoing support and coordination. This role is part time, 25 hours per week, with flexibility on how these hours are worked.
Main Responsibilities
Volunteer Recruitment & Onboarding
- Develop and implement the volunteer strategy for ACH
- Partner with Marketing to promote volunteer opportunities
- Partner with Care and Wellbeing Centre Managers and Service leads to determine volunteer requirements and resource plan accordingly
- Lead the recruitment and onboarding of volunteers across ACH services and projects
- Partner with HR and service leads to ensure volunteer recruitment processes are effective, safe, and consistent
- Support the mobilisation of volunteers linked to organisational priorities
Volunteer Support & Engagement
- Act as a key point of contact for volunteers and service leads
- Maintain regular communication with volunteers to provide support, guidance, and encouragement
- Own volunteer engagement, retention, and recognition initiatives to help ensure volunteers feel valued, supported, and connected to the wider organisation
- Partner with HR to identify volunteer training needs
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Compliance, Safeguarding & Quality
- Ensure volunteers have access to appropriate policies, procedures, and guidance
- Identify opportunities to improve volunteer processes, communication, and coordination across services
- Maintain accurate volunteer records and support data input on relevant systems
- Ensure safe working practices are followed and appropriate safeguarding processes are in place
- Support escalation of concerns or issues where required
- Monitor volunteer activity and gathering information for reporting purposes
General
- Keep informed of developments, training opportunities, and best practice relating to volunteering and services for older people
- Contribute positively to the wider work and values of Age Concern Hampshire
- Undertake any other reasonable duties appropriate to the role
Experience
Person Specification – Manager
Essential Skills, Knowledge & Experience
- Experience of managing/leading volunteers, community groups, or within a people-focused role
- Strong organisational and administrative skills with the ability to manage competing priorities
- Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of people
- Ability to work independently and use initiative whilst also working collaboratively as part of a wider team
- Understanding of the importance of safeguarding, confidentiality, and professional boundaries
- Experience of maintaining accurate records and using databases or CRM systems
- Confident using Microsoft Office applications including Outlook, Word, and Excel
- Ability to support and encourage volunteers in a positive and inclusive way
- Understanding of the challenges affecting older people and the importance of community-based support
- A flexible and adaptable approach to work
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About Age Concern Hampshire
Working for Age Concern Hampshire, all employees are expected to work in support of our vision, mission, and values.
Our Vision
Getting older is a positive experience, where all older people are respected, valued, and able to make informed choices.
Our Mission
To help older people increase their independence, knowledge, income, wellbeing, and sense of purpose through access to information, support, services, and community connection.
If you feel you have the right skills and want to join our team to make a real difference, then apply today using the form on this page or email your CV to hr@ageconcernhampshire.org.uk. We would love to hear from you and what you can bring to this role.
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