So, if you’re ready to help create an outstanding volunteering experience and support people who make a meaningful difference across London’s hospitals, read on and apply today.

The Role

As a Volunteering Experience Officer, you will help ensure our volunteers have the best possible experience through effective systems, communications, learning and engagement.

Supporting the volunteer journey, you will maintain high-quality resources, digital content and tools, while identifying ways to streamline processes and improve the experience for volunteers and staff.

You will also help develop learning opportunities that give volunteers the skills and knowledge they need, both online and in person.

Additionally, you will:

• Manage and improve Mailchimp and Rota Central tools and automations
• Plan, write, and send regular communications via Mailchimp
• Lead engagement activities
• Maintain relevant volunteering content on our website
• Lead the annual volunteer survey and any associated improvement projects
• Gather and analyse feedback and data
• Support volunteering data submissions to NHS England
• Help administer the digital learning management system

About You

To be considered as a Volunteering Experience Officer, you will need:

• Experience working with volunteers or managing volunteer programmes
• Experience delivering multiple projects to a high standard and delivering intended outcomes
• Experience managing relationships with a range of people across a complex organisation
• Knowledge and experience of designing learning and development tools and training facilitation
• Some knowledge and experience of managing projects using project management principles and methodology
• Working knowledge of best practice in volunteer management
• The ability to write well for a range of audiences using a variety of different methods
• Confidence presenting or delivering training to a variety of audiences
• Excellent interpersonal and administration skills
• Competence using IT programmes, software and systems to an advanced level, including all Microsoft Office/365 programmes and web-based CRM/database systems

All job offers with Imperial Health Charity are subject to satisfactory pre-employment checks and references. The DBS check level required for this role is enhanced.

Applications close at 23:30, Thursday 22nd October 2026. Interviews will take place on Tuesday 3rd November 2026.

Other organisations may call this role Volunteer Experience Officer, Volunteer Engagement Officer, Volunteer Support Officer, Volunteer Services Officer, Volunteer Co-ordinator, Volunteer Engagement Co-ordinator, or Volunteer Experience Co-ordinator.

Webrecruit and Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for an impactful role as a Volunteering Experience Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.