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Job Description
VP Customers
Derby (Hybrid – minimum 3 days on site)
Full Time
We have a fantastic opportunity for a VP Customers to join the Customers & Services Team in Civil Aerospace in Derby.
The Vice President will lead the overall Rolls-Royce relationship with all Customers and potential Customers within their sub-territory: France.
You will deliver business performance through focus on customer satisfaction for Rolls-Royce products and services through the complete life cycle, whilst maximizing the sales and commercial optimisation opportunities and managing internal and external stakeholders beyond the customers.
Coverage: AFKLM, CMA CGM, Corsair, Air Caraibes, Airbus Beluga and any other future French customers.
Other external stakeholders: Airbus, Boeing, lessors, financiers, political affairs.
What you will be doing:
As the Vice President Customers you will:
- Manage the overall customer interface through the regional structure, developing organisational and cultural understanding between Rolls-Royce and its customers such that our business propositions deliver value to both throughout the product life cycle.
- Establish a sales and service strategy, commercial optimisation and upsell opportunities for the customers within the sub-territory to help deliver the regional FY and 5YP.
- Lead the multifunctional team allocated to the customer. Operate a robust, high performing structure for the designated territory with strong internal controls and accountabilities, operating with initiative, discipline and integrity.
- Develop a comprehensive understanding of the customer's view of Rolls-Royce and its competitors to effectively provide market intelligence to the business and effectively anticipate the needs of the customer. Develop and communicate the 1, 3 and 5-year Strategy (KAM).
- Understand the value levers of our business and customer review packs, structure deals to maximise profit and cash delivery.
- Take full accountability for the revenue and profit committed in FY and 5YP.
- Responsible for ensuring that risk management and compliance standards are rigorously applied within the sub territory.
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Preferred qualifications:
- Qualified to at least degree level or equivalent industry experience.
Preferred requirements:
- A good understanding of Rolls-Royce products and services, airline value levers, financial acumen / understanding of CRP levers.
- Experience in at least one previous customer-facing role or strong understanding of airline business.
- Demonstrated business and financial acumen skills, and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.
- Relationship management experience, and an ability to find mutually acceptable outcomes to customer challenges.
- Ability to consult, collaborate with, and influence across all levels, including leadership, both within and external to Rolls-Royce.
- Comfortable challenging legacy thinking and driving behavioural change.
- Possess the aptitude to lead a multi-disciplinary, diverse regional team to deliver agreed objectives.
- Good project management skills, and an ability to multi-task effectively.
- Strategic thinking, and an ability to anticipate customer needs from a good understanding of their medium-long term direction.
- Each Vice President must exemplify high ethical standards and a win right attitude at all times.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
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Regional benefits:
- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level B.
This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Closing date: Midnight 9th August 2026
Job Category
Customer Account Management
Posting Date
27 Jul 2026; 00:07
Posting End Date
09 Aug 2026
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