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VP, IT
VP, IT
Reports To: Chief People Officer Job Type: Full-Time Location: UK / South Africa
About TM Forum
TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world’s top ten CSPs and top three hyperscalers. We aim to return the telco sector back to growth, through a move to AI-enabled agility and efficiency delivered by our three industry Missions: Composable IT & Ecosystems, Autonomous Networks, and AI and Data.
Our Missions are delivered through a flywheel of capabilities: Insight, Innovate, Collaborate, Educate and Scale, which are all brought to live through a global, year round program of digital and in person events.
Role Purpose
The VP, IT is responsible for the strategic leadership and operational excellence of TM Forum’s technology and data functions, and for the delivery of the organization's digital experience platform and enabling capabilities (including architecture, engineering, integration, data and analytics). The role partners closely with the VP Marketing, who retains responsibility for digital content, brand and the end-to-end user experience. Together, they ensure TM Forum’s digital channels and platforms evolve in line with organizational priorities, enabling exceptional member value, operational efficiency and long-term sustainability. The role is also accountable for delivering and operating the AI enablement platforms and foundations required for adoption across the organization.
Key Responsibilities
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Digital Platform & Capability Delivery (in partnership with Marketing)
- Own the roadmap and delivery of TM Forum’s digital platforms and core capabilities (including the web and member-facing platform foundations), ensuring they are secure, scalable, accessible and aligned to business and member needs.
- Lead a high-performing digital delivery function across product management, platform engineering, integration and analytics, with clear accountability, delivery governance and measurable outcomes.
- Work in close partnership with Marketing to enable a consistent, high-quality digital presence—providing the platform and tooling that supports content, brand and user experience ownership within Marketing.
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Technology & IT Operations
- Lead DevOps, engineering and IT operations to deliver secure, scalable and reliable services.
- Consolidate systems and platforms into a coherent, modern, flexible technology architecture.
- Oversee software development, digital platform engineering capabilities, infrastructure, and internal systems.
- Own information security strategy, governance, compliance and operational risk management.
- Drive technology innovation, tooling, automation and continuous improvement.
- Manage vendor and partner relationships to maximise value and delivery quality.
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Data Strategy & Transformation
- Lead TM Forum’s data strategy, ensuring high‑quality, trusted data to power decision making.
- Develop a data‑smart culture through improved literacy, self‑serve analytics and data governance.
- Oversee analytics initiatives that support organisational goals and member value.
- Embed a “data product” mindset to ensure clarity, consistency and long‑term data stewardship.
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Governance, Planning & Risk
- Lead governance for IT, digital and data initiatives, including prioritisation and procurement.
- Maintain clear, transparent backlogs, business requirements and prioritisation frameworks.
- Oversee risk management across technology, data, security, disaster recovery, business continuity and compliance.
- Manage budgets for IT, digital, data and AI ensuring efficiency, value extraction and accountability.
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AI Platforms & Enablement
- Own and operate TM Forum’s AI enablement platforms and supporting foundations (including identity, security, data access patterns, integration and monitoring) to enable safe and scalable AI use across the organization.
- Partner with the organization's AI Strategy & Adoption lead (new role) by translating AI priorities into platform roadmaps, technical delivery plans and operational run capabilities.
- Provide engineering leadership and resources for the build, integration and operation of member-facing web agents and AI-enabled digital features, ensuring they meet required standards for performance, reliability and security.
- Implement and manage responsible and secure AI controls (e.g., access, audit, data protection, model/tool approvals and monitoring) aligned with the Generative AI Policy, in partnership with the AI Strategy & Adoption lead and Information Security.
- Ensure TM Forum’s knowledge assets, data products and digital platforms evolve to be AI-ready from an engineering perspective (e.g., metadata, permissions, APIs, retrieval patterns and content pipelines).
- Manage platform and enablement-related external AI partnerships to maximize value, ensure architectural alignment, and maintain operational quality.
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- People Leadership
- Lead and develop the functional teams, ensuring clarity of purpose, high performance and collaboration.
- Build a culture of innovation, operational excellence, learning and continuous improvement.
- Ensure clear OKRs, KPIs and performance measures aligned to organisational strategy.
Key Skills & Competencies
- Leadership & Strategy
- Visionary leadership across technology, data, AI and digital experience.
- Strong ability to translate business priorities into clear strategic roadmaps.
- Skilled in cross functional collaboration and organisational influence.
- Technical & Functional Expertise
- Deep understanding of SaaS, cloud, platform engineering and web technologies.
- Strong grasp of data governance, analytics, integration and information security.
- Knowledge of digital experience, product, UX and modern delivery practices.
- Practical experience with AI‑enabled tooling and digital transformation.
- Operational Excellence
- Proven ability to lead high-performance teams and large cross‑functional programmes.
- Skilled in budget oversight, prioritisation, governance and risk management.
- Strong vendor management and partnership development capability.
Applications close 29th May 2026 11:59pm.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
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