Steadman Brown
VP of Customer Platforms – Salesforce
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Steadman Brown are working with a globally Technology business who are looking to hire a VP of Customer Platforms – Salesforce
Salesforce and Gainsight sits at the heart of this organisation, and as they continue to scale globally, they are keen to hire a VP of Customer Platforms and Experience, with the specific task of owning and developing their CX platforms, namely Salesforce Service Cloud, Gainsight and various LMS tools.
Working closely with the organisations R&D teams to continually develop and enhance the customers digital experience, the VP of Customer Platforms will be responsible for creating, refining and executing the Customer Platforms Digital roadmap.
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Your Role:
- Define, own and delivery a multiyear roadmap across Customer Experience platforms including Salesforce Service cloud and Gainsight
- Work alongside R&D to develop digital experience product capabilities, integrating new SaaS and Ai led tooling to drive customer experience and success
- Own Architecture, Governance planning and the wider data roadmap across Customer Platforms environment
- Own stakeholder relationships, including Customer Success, Customer Service and C-suite
- Refine and executive an in-house capability strategy, reducing external partner dependency, through the recruitment of in-house Salesforce and Gainsight experts
- Lead the organisation through the transformation of implementing Salesforce Experience cloud
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Your Experience
- Extensive experience leading Customer digital platforms within major businesses
- Strong experience with both Salesforce Service Cloud and Gainsight
- Proven experience architecting customer centric digital solutions, before owning the delivery lifecycle > design > build > test > deploy
- Experienced managing 3rd party vendors, to drive continuous development of the platforms and product suite
- Experience building and managing delivery teams in the UK and offshore
- Prior experience working for a consulting organisation highly advantageous
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