Experience Required

• You will have significant experience leading growth within a B2B SaaS, payments, customer experience or technology business, with a proven track record of building pipeline and revenue at scale
• You should bring a combination of strategic thinking and operational execution, with experience developing new markets, engaging complex buying groups and creating repeatable growth motions. Experience driving customer expansion and ecosystem-led growth is particularly important
• You will be comfortable operating in a scale-up environment, leading distributed teams (supporting Indian timezone) and working closely with executive stakeholders. Most importantly, you will be motivated by building something new and creating growth where others see complexity

Key Deliverables and Goals

30 Days: Understand and Diagnose

Build a deep understanding of Sycurio's market position, growth opportunities and commercial priorities.

• Established strong relationships with key stakeholders across the executive team, Sales, Product, Customer Success and Revenue Operations
• Completed a comprehensive assessment of current growth performance across new customer acquisition, customer expansion and ecosystem channels
• Evaluated the current customer base to understand penetration, stakeholder coverage and expansion potential
• Assessed the existing partner ecosystem and identified opportunities to strengthen or expand strategic relationships
• Reviewed current growth processes, technology stack and use of data, automation and AI to support pipeline generation
• Identified key growth constraints, immediate opportunities and areas requiring investment or focus

60 Days: Define the Strategy & Activate Priorities

Translate insights into a clear growth plan and begin execution.

Success looks like:

• Present a unified growth strategy aligned to revenue objectives and built around:
  • New customer acquisition
  • Existing customer expansion
  • Ecosystem-led growth
• Defined target buyer groups beyond the traditional contact-centre audience, including priorities across Payments, Customer Experience, Digital, Technology and Transformation functions
• Completed stakeholder and whitespace analysis across a defined group of priority customer accounts
• Established a framework for customer expansion and account-based growth
• Identified priority ecosystem segments and agreed an activation plan for key strategic partners
• Introduced initial improvements to growth processes, reporting and intelligence capabilities to improve visibility of opportunities and buying signals

90 Days: Build Momentum & Demonstrate Impact

Demonstrate that the foundations of the new growth model are in place and beginning to generate measurable results.

Success looks like:

• A clear and repeatable growth operating model is established across all three growth engines
• Priority customer accounts have been mapped, key whitespace opportunities identified and targeted expansion programmes launched
• New buyer personas are operationalised across marketing, BDR and sales activities
• Strategic ecosystem partners have been engaged with joint plans established and initial pipeline activity underway
• Early pipeline generation is visible across new customer acquisition, customer expansion and ecosystem growth initiatives
• A more intelligence-led growth capability has been established, improving how the business identifies opportunities, prioritises activity and coordinates execution across teams
• Recognised by the leadership team as a trusted growth leader with a clear plan for scaling the next phase of the business

This role can be based in either the United States (Remote) OR on a Hybrid model from our UK Head Office based in Guildford, Surrey.

We offer a comprehensive benefits package for both locations.

Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.

An Equal Opportunity Employer

Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.