Virtusa
VP Practices Client Leader
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Role Overview
The Practice Client Leader is a senior, market-facing executive responsible for helping clients reimagine how work gets done through intelligent automation, AI agents, business orchestration, and modern digital experiences.
The role spans traditional workflow and process automation, business process orchestration, robotic process automation, deterministic and reasoning AI agents, low-code platforms, and the emerging class of agentic automation technologies.
This leader will work directly with client executives to identify high-value transformation opportunities, shape strategies and solutions, originate and grow business, and ensure Virtusa brings together the right combination of platforms, AI capabilities, engineering, and domain expertise to deliver measurable business outcomes.
The role is intentionally platform-agnostic. Technologies may include Pega, Camunda, UiPath and other RPA platforms, hyperscaler AI services, enterprise agent platforms, workflow technologies, API and integration platforms, and custom engineering.
The Practice Client Leader should be equally comfortable discussing business operating models with a COO, application strategy with a CIO, process architecture with an operations leader, and AI orchestration with enterprise technology teams.
Key Responsibilities
Client Strategy & Executive Advisory
- Engage senior client executives to identify opportunities to transform business operations, customer experiences, and employee experiences through automation and AI.
- Develop client-specific strategies for intelligent automation, business orchestration, AI agents, process modernization, and digital experience transformation.
- Help clients determine where deterministic automation, reasoning agents, human decision-making, workflow, and traditional applications should each play a role.
- Advise clients on the evolution from traditional workflow automation toward agentic operating models and systems of agency.
- Translate emerging AI and automation technologies into practical business strategies and investment priorities.
Business Process & Orchestration Transformation
- Identify complex, cross-functional business processes that require orchestration across people, AI agents, enterprise platforms, applications, and data.
- Shape future-state operating models that reduce fragmentation, manual coordination, and process debt.
- Promote business-context orchestration as the layer that coordinates work across systems of record, systems of engagement, AI agents, and human participants.
- Identify opportunities to replace brittle point automation with governed, observable, end-to-end business processes.
- Help clients rationalize and modernize existing BPM, workflow, RPA, and low-code estates.
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Agentic AI & Intelligent Automation
- Define practical strategies for incorporating AI agents into enterprise business processes.
- Identify where reasoning agents can augment or replace manual analysis, research, decision support, and knowledge work.
- Determine where predictable or deterministic agents remain preferable because of cost, control, regulatory, or operational requirements.
- Design operating models in which humans, deterministic agents, and reasoning agents collaborate within shared business context.
- Help clients establish governance, controls, observability, security, and cost discipline for enterprise AI agents.
- Promote responsible use of AI while balancing innovation with business reliability, auditability, and economics.
Business Experience Transformation
- Help clients design business experiences that simplify interactions for customers, employees, partners, and operations teams.
- Reimagine fragmented user journeys as coordinated, context-aware experiences supported by automation and AI.
- Connect customer experience, employee experience, workflow, case management, decisioning, and AI into unified business outcomes.
- Ensure experience transformation is driven by business intent and process simplification rather than by technology implementation alone.
Platform & Architecture Strategy
- Provide platform-agnostic guidance across technologies such as Pega, Camunda, UiPath, enterprise workflow platforms, hyperscaler AI services, and custom engineering.
- Help clients determine the appropriate platform for each business capability based on business requirements, economics, scalability, maintainability, and strategic fit.
- Identify opportunities for platform consolidation, modernization, migration, and rationalization.
- Shape architectures that enable interoperability across automation platforms, AI agents, enterprise applications, APIs, events, and data.
- Avoid unnecessary platform proliferation while preserving flexibility where multiple platforms are strategically justified.
Growth & Business Development
- Originate and shape strategic opportunities within existing and prospective clients.
- Develop executive-level points of view, transformation roadmaps, business cases, and solution concepts that create demand.
- Partner with account leaders and sales teams to convert client challenges into actionable transformation opportunities.
- Lead strategic pursuits and executive presentations for automation, AI, orchestration, and digital business transformation.
- Build pipeline, bookings, and revenue across the practice portfolio.
- Expand existing platform relationships into broader business transformation engagements.
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Offering & Market Development
- Help define and evolve Virtusa offerings across intelligent automation, agentic AI, process engineering, business orchestration, digital platforms, and experience transformation.
- Convert emerging market trends into repeatable offerings, accelerators, methodologies, and sales narratives.
- Work with engineering, delivery, and innovation teams to industrialize client solutions into reusable capabilities.
- Identify opportunities to create new managed services and outcome-based offerings around automation and AI.
- Contribute thought leadership that strengthens Virtusa's position in the automation and AI market.
Ecosystem & Alliance Leadership
- Maintain strong executive relationships with strategic technology partners across workflow, automation, AI, and orchestration.
- Work with partners such as Pega, Camunda, UiPath, Microsoft, AWS, Google Cloud, and other relevant ecosystem providers.
- Identify joint go-to-market opportunities and complementary technology combinations.
- Ensure alliance strategies remain driven by client outcomes rather than individual platform agendas.
- Leverage partner innovation while maintaining Virtusa's role as the trusted transformation advisor.
Delivery & Value Realization
- Remain engaged through solution shaping and execution to ensure the original business intent is preserved.
- Establish clear business outcomes, success measures, and transformation objectives during pursuit and solution design.
- Provide executive oversight for strategic programs and intervene where delivery risks threaten business outcomes or client confidence.
- Ensure solutions deliver meaningful improvements in automation, productivity, customer experience, operating cost, speed, and business agility.
- Help clients establish continuous modernization models so automation estates evolve rather than accumulate new technical and process debt.
Leadership Expectations
The Practice Client Leader Will
- Operate as a senior advisor to client executives rather than as a traditional product specialist.
- Lead with the business problem and business outcome before discussing platforms or technologies.
- Challenge clients constructively when legacy operating models or technology assumptions constrain transformation.
- Bring together consulting, engineering, AI, platform, domain, and delivery capabilities into a single client proposition.
- Develop senior practitioners and client-facing leaders capable of carrying the same transformation narrative into the market.
- Create repeatability across accounts while preserving the ability to tailor strategies to individual client environments.
Work Experience
10-15 years
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