Sheffield Teaching Hospitals NHS Foundation Trust
Waiting List Co-ordinator
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Waiting List Coordinator Opportunity
An opportunity has arisen for a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This is an exciting opportunity to work in a busy, fast-paced surgical scheduling team.
About the Role
The successful candidate will have a methodical approach to work, be extremely well organised, have the confidence to approach challenges head on, problem solve, and have a flexible attitude incorporating the Trust PROUD values. A clear understanding of patient confidentiality, as well as a background in an administrative setting, is required. This post would ideally suit an individual wanting to further their experience in waiting list management. Previous waiting list coordination experience would be advantageous. Effective computer skills are essential along with experience of using a hospital computer system and conducting meetings via Microsoft Teams.
There are daily morning meetings involving the Cardiothoracic Scheduling Team, Clinicians, and wider Theatre Team with a responsibility to the waiting list coordinators to attend these meetings and contribute.
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Responsibilities
- To work as part of the scheduling team ensuring designated, urgent inpatient clinical activity, outpatient clinical activity, and outpatient waiting lists are managed efficiently and effectively in line with both national and local standards and the workload is managed in a timely and accurate manner.
- To facilitate and manage patients on a waiting list and liaise with administration teams to ensure patients are then managed through their treatment pathway within the 18-week standard and cancer pathways.
- To ensure theatre capacity is utilised and escalate any vacant theatre slots with urgency.
- To work in coordination with Lead Theatre Practitioner to inform of complex theatre cases, joint cases, and other areas that will require further preparation by the theatre team.
- To manage and maintain the Directorate waiting lists (lists as defined by the Service Manager) on a regular basis and ensure all patients are being appropriately listed for treatment within the Trust Access Policy.
- To ensure patients cancelled on the day of admission or surgery for non-clinical reasons are rescheduled for their procedure within 28 days and to escalate these cancellations to the line manager and senior management.
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Working Hours/Pattern
- 27 hours a week.
- Monday to Friday, Core Hours: 8 am to 5 pm.
Working for Us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Contact Information
For further details or informal visits, contact:
- Name: Annabel Robinson
- Job title: Assistant Operations Manager
- Email address: annabel.robinson4@nhs.net
- Telephone number: 0114 2714376
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