NHS Scotland
Waiting List Co-Ordinator - Medical Specialties
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Please note: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
The Role
NHS Greater Glasgow and Clyde is seeking a highly motivated and organised Waiting List Coordinator to join the Medical Specialities team at Glasgow Royal Infirmary.
This is a key role with responsibility for the daily management of inpatient and outpatient waiting lists across Medical Specialties, ensuring accuracy of records, effective use of capacity, and compliance with national and local waiting time targets. You will work closely with the Waiting List Manager, Clinical Service Manager, clinicians and multidisciplinary teams to support service delivery and minimise patient waiting times.
Duration, Location, and Working Pattern:
Location: Glasgow Royal Infirmary (GRI)
Contract Type: Permanent | Full-time
Hours: Monday to Friday
Key Responsibilities
- Responsible for the day-to-day management of inpatient and outpatient waiting lists across Medical Specialties, ensuring that patient records are accurate, up to date, and effectively maintained.
- Monitoring waiting list performance, identifying patients who are at risk of breaching treatment time guarantees, and taking appropriate action to mitigate delays.
- Contribute to capacity planning processes and support service delivery improvements to help minimise patient waiting times.
- Analyse and interpret complex data, producing reports to support operational decision-making.
- Effective communication with a wide range of stakeholders, including clinical teams, managers, patients, and relatives where appropriate, ensuring information is conveyed clearly and professionally.
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Knowledge, Training, Qualifications and/or Experience Required to Do the Job
- Excellent organisational and communication skills
- Ability to prioritise competing demands in a fast-paced environment
- Proficiency in IT systems is essential
- Experience with systems such as TrakCare, Microsoft Excel, and data reporting tools is desirable
- Knowledge of:
- Waiting list management
- Treatment time guarantees
- Data protection requirements (desirable)
- A proactive, solutions-focused approach with strong attention to detail
- Commitment to delivering a high-quality, patient-centred service in line with NHS Greater Glasgow and Clyde values
What We Offer
- A wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
- As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact:
Paula Millen, Waiting List Manager on 0141 201 3832 or Paula.millen@nhs.scot
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Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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