East and North Hertfordshire Teaching NHS Trust
Waiting List Officer - Cardiology
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Waiting List Officer - Cardiology
We are recruiting for a Waiting List Officer - Cardiology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Role Overview
You will provide efficient administrative support in all aspects of the department’s work as directed by the Admin Supervisor. This includes:
- Booking patient appointments from waiting lists
- Answering the phone and dealing with patient queries
- Working in a busy reception area
Be able to prioritise own workload & work independently using initiative and deal with frequent interruptions.
Core Values
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Key Responsibilities
- Booking from the Waiting Lists
- Liaising with both Patients and members of the Cardiology team regarding booking appointments within the Trust Policy Guidelines
- A good telephone manner is essential
- Training will be given to learn other aspects of the department to provide cover and support to the wider team
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Working Conditions
The role will include weekend working on a rota basis, 1 Sat or Sun in 4 weeks.
About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
Hospitals We Run:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
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Work Life Balance
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact Information
For further details / informal visits contact:
- Name: Claire Marshall
- Job title: Diagnostic Admin Supervisor
- Email address: diagnosticssupervisor.enh-tr@nhs.net
- Telephone number: 01438284633
Claire Marshall - Cardiology Diagnostics Supervisor
01438 284633
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