East and North Hertfordshire Teaching NHS Trust
Waiting List Officer - Surgical Admissions
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Waiting List Officer - Surgical Admissions
We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
About the Role
The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.
Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.
You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.
Key Responsibilities
- Deal with waiting lists and admissions for a specific group of patients
- Work with patient target lists
- Handle a high volume of telephone calls and enquiries
- Ensure all patients' case notes and x-ray files are traced and prepared in advance of their procedures/operations
- Identify patients on the Patient Administration System
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Required Skills
- Strong administrative and organisational skills
- Ability to work within a team but using own initiative when required
Working Conditions
Please note that this role requires availability to work on Fridays. Your contracted hours will be worked across 3–4 days per week, with Wednesday being your day off.
Core Values
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
Our Hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
Additional Information
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
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We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact Information
For further details / informal visits contact:
Name: Claire Ridley
Job Title: Booking Manager
Email Address: claire.ridley@nhs.net
Telephone Number: 01438286851
Elana Shapter
Job Title: Booking Manager
Phone Number: 01438286845 (Monday - Friday)
Email Address: elana.shapter@nhs.net
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