Moorfields Eye Hospital, London, Fellowship
Ward Administrator
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
- To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder Ward
- Collect relevant administrative details required for patients’ admissions and enter this information into PAS
- To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems
- To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently
Main duties of the job
- To admit and discharge patients on the system
- To ensure accurate collection and input of patient details on PAS / OpenEyes
- To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability
- To ensure that every patient has a pre-assessment and postoperative appointment. Be responsible for booking pre-assessment and postoperative appointments
- Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately
- Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked
- Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences
- Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding and action taken as appropriate
- Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust
- A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously
- To ensure National and Trust performance targets are met with regards to all inpatient services
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
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And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications
Required
The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:
- Elective Care Administration Team
- Consultant surgeons and their teams
- Lead nurses
- Pre-assessment staff
- Theatres
- Medical secretaries
- Clinical coding department
- IT department
- Medical Records
- Other ward administrators across the division/trust
- Any other external agencies
- Other operational management colleagues
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
Ensure that pre op and pre-assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately.
Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
Exchange information with patients and staff on the admission, transfer and discharge of patients both verbally and in written format
Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences.
The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts. Information will frequently be of a sensitive nature and confidentiality must be ensured at all times.
Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust. A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously.
Provide on the job training and support to other ward administrators across the division and/or trsu as required.
Liaise with GPs and NHS Tracing Service to validate patients’ details.
Work with other departments to obtain patient movement information and ward status.
Service development
As part of the on-going development of the role to think of ways of improving service and also identifying ways of streamlining any daily processes. To make recommendations and actively implement these where service improvements would result.
WORKING PATTERN
37.5 hours per week between 07.30-15.30 or 09:00 - 17:00pm on a rota based system
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You may be included in a rota system to cover extended hours when required
Person specification
Qualifications
Essential criteria
- Good general education including English and maths at GCSE A-C or equivalent and a diploma in an appropriate and relevant subject
- NVQ level 3 – Customer Care
Skills
Essential criteria
- IT Literate
Experience
Essential criteria
- Customer service
- Previous NHS Experience
- Experience of Electronic Patient Record Systems
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Ward Administrator (PDF, 280.1KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name Naeela Butt
Job title Elective Care Manager
Email address naeelabutt@
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