Ward Clerk

The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 3 Ward Clerk to work within dedicated specialty areas.

We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast-paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.

Key Responsibilities

• Provide administrative support to the Emergency and Integrated Medicine Acute Wards without close supervision.
• Answer telephone calls and redirect as necessary, carrying out duties in a polite and professional manner.
• Liaise with a range of other health professionals and departments within the hospital to ensure efficient department interfaces.
• Respect patient and staff confidentiality.
• Attend and participate in regular team meetings and discussions concerning ways to improve the provisions of service.
• Raise any problems or queries with the Ward Manager/Charge Nurse or your line manager.
• Ensure compliance with all Trust policies regarding absence, annual, sick, and other leave.
• Use of computerised systems, email facility, and telephone voicemail system.
• Open mail and action as appropriate.
• Respond to telephone queries in a professional and courteous manner, redirecting to the appropriate person and escalating any issues to the Charge Nurse.
• Maintain the stock and supply of printed stationery to ensure constant availability for the nurses and doctors.
• Greet patients and visitors and notify patients’ nurse that there are visitors.
• Work closely with the discharge team in facilitating safe and efficient discharge processes.