Airedale NHS Foundation Trust
Ward Clerk (Band 2)
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Ward Clerk Positions
22.5 Hours per week - Mon, Wed, Thurs (8-4pm)
10 hours per week - Wed & Fri (8-1pm)
An opportunity has arisen for motivated, enthusiastic, and flexible individuals to join our team working as a Ward Clerk covering a variety of wards. The hours of work are as stated above.
You will mainly play a key role in the day-to-day running of busy wards and units and ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience is essential, as is computer literacy and customer service skills.
You must be able to work with discretion and maintain confidentiality at all times. You will be well-organized and able to use your own initiative in a demanding environment, have the ability to work under pressure, and be flexible. You should possess excellent communication and interpersonal skills, and have a good understanding of Patient Administration systems but not essential as training will be given.
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- Assist in the welcome and reception of patients and visitors into the clinical area, maintaining a courteous and professional manner at all times.
- Handle telephone calls and face-to-face enquiries from relatives, hospital staff, and members of the Public in a constructive and sympathetic manner, referring to the appropriate person where necessary.
- Use computer skills and other clerical activity to perform the correct procedure for admission, discharge, transfer, and death of patients, and make arrangements for follow-up appointments in the manner laid down by the Trust.
- To be responsible for any information entered onto the computer while carrying out the duties required by the Trust, and maintaining confidentiality.
- Report any errors, duplications, or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.
- Ensure that patients' medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
- Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.
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We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national center for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us, and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College, and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviors of compassion, a commitment to quality of care, and working together for patients. We want to make these part of our DNA.
For further details/informal visits contact:
- Name: Clare Greenwood
- Job title: Ward Clerk Supervisor
- Email address: clare.greenwood8@nhs.net
- Telephone number: 01535 294328
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