Ward Based Clerk

To provide a pleasant, efficient, and effective ward-based clerk service to Critical Care, acting as the first point of contact to service users and healthcare professionals.

Responsibilities

• The post holder will use extensive communication skills including tact and diplomacy when dealing with incoming telephone calls.
• Maintain a high standard of interpersonal and communication skills with various clinicians within the work area.
• Maintain patient’s notes in a good general order.
• Maintain an adequate stock level of stationery supplies for clinical staff.
• Production of patient documentation labels in response to requests from nursing staff.
• Photocopying and stocking up drawers on nursing station.
• Retrieving patient’s medical notes from medical records.
• Operating computerized hospital patient administrative system.
• Maintain confidentiality in accordance with Trust Policies and Procedures.
• To become fully conversant with new developments affecting the role.
• Carry out such other delegated tasks.
• Use judgement and analytical skills when in receipt of telephone enquiries. Diverting calls to the appropriate people and ensuring a breach of confidentiality is not broken.
• Sorting and redistribution of mail.
• Daily use of a VDU, almost continuous.
• Occasional requirement for concentration.
• Understand the need for data protection, and the need for good housekeeping of patient notes.
• Be responsible for the correct filing of patient notes.
• Inform nursing staff of visiting relatives/visitors.
• Direct relatives to waiting area/instruct relatives of hygiene procedure before entering ward area.