Betsi Cadwaladr University Health Board
Ward clerk
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Job Overview
The ability to speak Welsh is essential for this post.
The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.
The ward clerk must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. Such information must be accurately inputted in the patient information system.
The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care.
Main Duties of the Job
- To ensure that all patient admissions, discharges, transfers, and deaths are recorded accurately on the WPAS system.
- To assist with patient care.
- To provide a professional, helpful, and courteous reception service for patients or relatives arriving on the ward, welcoming all visitors and directing as appropriate.
- To use judgement and initiative to deal with difficult situations and anxious family members/carers using empathy, tact, and diplomacy.
- To answer the telephone and take messages in a professional, helpful, courteous manner, answering or referring queries as appropriate.
- To provide confidential and high standard general administrative support to the ward, particularly supporting the Ward Manager with tasks such as typing reports, data entry, taking minutes of multi-professional meetings as well as ward meetings and data entry as required.
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Working for our Organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You can find the full job description and person specification by clicking "apply now" on this advert.
Person Specification
Qualifications
Essential criteria
- BA NVQ level 3 or equivalent experience
- Knowledge and understanding of clerical procedures and systems
Experience
Essential criteria
- Relevant experience of providing a comprehensive clerical/administrative service
Desirable criteria
- Previous experience of working within the NHS or in a healthcare setting
Skills
Essential criteria
- Excellent communication skills
- Ability to prioritise workload
- Ability to use judgement and initiative to deal with difficult/sensitive situations
- Ability to speak Welsh at level 3
Personal Qualities
Essential criteria
- Ability to multitask
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