Urology Ward Administrative Assistant

A vacancy has arisen at the Urology Ward, Churchill hospital for a motivated individual who would enjoy working in a challenging busy environment providing a comprehensive administrative service. The post holder will work closely with the ward manager and all relevant staff members.

The applicant must have excellent interpersonal and communication skills to effectively deal with a diverse range of people in a sensitive and confidential manner. Good organisational and IT skills are essential and experience of EPR (Electronic Patient Records) would be an advantage.

Key Responsibilities

• Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any enquiries.
• Assist patients who may wish to claim expenses.
• Print off theatre lists and maintain ward diaries.
• Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
• Liaise with other departments/hospitals to obtain medical records for authorised users. File reports in the medical record. Scanning documents to EPR.
• Undertake other admin duties including managing post filing, photocopying and ordering or stationary to ensure the smooth running of the ward.
• Ensure that clinic appointments and outpatient appointments are requested on time.
• Collect personal and confidential information from patients or relatives in order to complete the admissions process, including assignment to correct consultant, and ensure patient admissions, attendances, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of the patient record.
• To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.