Surrey Downs Health & Care

Are you an organized, compassionate, and detail-oriented individual looking for a meaningful role in healthcare? Join our team as a Ward Clerk at the Mary Seacole Unit, where your administrative expertise will directly contribute to delivering high-quality patient care in a dynamic and supportive environment.

As a Ward Clerk, you will be the vital link between patients, families, and the medical team. You'll provide essential administrative and clerical support to ensure smooth day-to-day operations within the ward. From admission to discharge, you’ll track and facilitate each patient’s journey, making a real difference to their experience and outcomes.

This role demands a blend of professionalism, customer service skills, and adaptability. You’ll act as the first point of contact for patients and relatives, offering reassurance and clarity while managing a variety of tasks with sensitivity and discretion. Your ability to handle a changing workload and prioritize effectively will be key to ensuring the best use of resources and high standards of care.

If you thrive in a fast-paced environment and are passionate about being part of a multidisciplinary team dedicated to patient wellbeing, this is the perfect opportunity for you.

• Work as part of a multidisciplinary team, providing comprehensive administrative support.
• Ensure patients are admitted efficiently, and investigative treatments, diagnostic procedures, and operations occur within national guidelines and trust policies.
• Perform general reception duties for patients.
• Attend relevant meetings and provide administrative support as needed.
• Maintain efficient systems and processes for patient attendances and admissions as part of a multi-disciplinary team.
• Accurately record patient activity using electronic and paper-based systems.
• Ensure all patient records are available to clinical staff in adherence to the Trust Medical Records Policy.
• Provide administrative support to ward managers to streamline processes.
• Facilitate discharge processes to ensure timely and efficient patient transitions.
• Communicate effectively with key stakeholders, including ward staff, the Site Team, Medical Records team, GPs, patients, and their family/carers/visitors.
• Serve as the primary point of contact for all administrative and clerical issues related to the patient’s care pathway, tracking and supporting them from admission through treatment and discharge, while optimizing resource utilization.