Ward Clerk/Receptionist

This post may close early due to sufficient amount of applications.

We are seeking an organised, motivated, and patient-focused Ward Clerk/Receptionist to provide high-quality admin support within the Perioperative Services across North Tees & Hartlepool Hospital. This role is vital in supporting safe, effective patient care within a busy perioperative environment. The post holder will act as a first point of contact for patients, relatives, and visitors, delivering a professional and welcoming service. You will communicate effectively with key stakeholders and support theatre and day case activity by updating operating lists and recording patient attendance using the Trust’s Trakcare system. Responsibilities include maintaining accurate patient records, uploading and filing documentation, answering and managing telephone enquiries, and ensuring perioperative admission paperwork is complete and timely. You will undertake general administrative duties such as email management, scanning, and photocopying, and provide flexible administrative cover across Perioperative Services when required.

Responsibilities

• Provide comprehensive admin and reception support to Perioperative Services to support the delivery of safe, high-quality patient care.
• Act as a first point of contact for patients, relatives, and visitors within perioperative and admissions areas, responding in a professional, courteous, and sensitive manner.
• Communicate effectively with medical and nursing staff, GP’s, and other departments to ensure timely and accurate information sharing.
• Receive patients into perioperative areas, recording attendance and updating patient details on Trakcare.
• Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly to relevant teams.
• Collate, check, file, and upload perioperative documentation, maintaining accurate and complete patient healthcare records in line with Trust procedures.
• Answer incoming telephone calls, manage enquiries appropriately, and escalate complex issues when required.
• Maintain admin systems, ensuring data accuracy and confidentiality.
• Undertake general admin duties including email management, scanning, photocopying, and document control.
• Work under the direction of the Admin Team Lead and Service Manager to ensure continuity of admin cover across Perioperative Services, providing flexible support to other departments when required.
• Participate in relevant training and development and maintain high standards of professionalism, organisation, and patient-centred service delivery.