Royal United Hospitals Bath NHS Foundation Trust
Ward Clerk - Waterhouse Ward
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
We are looking to recruit an enthusiastic and motivated individual to join our clerical team on Waterhouse Ward.
Waterhouse Ward is an Older Persons Unit specialising in the care of patients with Parkinson's disease. Our multidisciplinary team provides compassionate, dignified, and person-centred care, supporting both patients and their families throughout their hospital stay.
Duties include reception and clerical support to the Unit, stores management and general administrative duties.
Good IT skills are required and previous experience of working in a hospital environment would be desirable but not essential as training will be provided.
You also need strong communication skills with the ability to work in a pressurised environment.
If you like to work on a busy environment, with no two days the same and be a part of a great team, then this is the job for you!
Main duties of the job
To provide efficient and professional administrative and clerical support to Waterhouse ward. This will include:
- To greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
- Direct patients and relatives to facilities on the ward.
- Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
- Liaise with nurses, Doctors, GP’s and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
- To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients.
- Arrange follow up appointments and transport for patients when required.
- Organise the maintenance/repairs of equipment/facilities when required for the ward.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Skills
Essential criteria
- IT skills
- Customer services skills
Desirable criteria
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in an acute hospital setting
Skills And Experience
Essential criteria
- Proficiency in multiple IT systems
- Customer services skills
- Communication skills in both written and verbal
- Organisational and methodical
Desirable criteria
- Experience in file management
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
Name: Sara Guedes
Job title: Senior Sister
Email address: saraguedes@nhs.net
Telephone number: 01225 824134
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location