University Hospitals of Derby and Burton NHS Foundation Trust
Ward Clerk
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Job Title
Provide an effective face to face/telephone ward clerk service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service.
Responsibilities
- Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
- Book transport for out patients appointments for ward patients where necessary.
- Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.
- Complete administration tasks, computer internal systems e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting, completion of the admission/discharges, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
- Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
- Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required.
- To assist Senior Sister administration duties, Doctors and communicate with GP surgery and district nurses.
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Application Details
- Closing date of application: 5th October 2026
- Interview date: 21st October 2026
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About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
Benefits
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Contact Information
For further details / informal visits contact:
- Name: Tracey Ann Willson
- Job title: Senior Sister
- Email address: traceyann.willson@nhs.net
- Telephone number: 01543412900
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