NHS Ayrshire & Arran
Ward Clerk/Admin Assistant - Mental Health
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
We are looking for a Ward Clerk to provide a comprehensive clerical and administrative service to ward-based medical, nursing and multidisciplinary teams within Mental Health Services. The post holder will play a key role in supporting the delivery of high-quality patient care by ensuring effective administrative systems are maintained and providing support to patients, visitors and staff.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern
- Permanent - 18 Hours per week
- Location: Royal Alexandra Hospital - Ward 37
- Working Pattern:
- Monday - Thursday 09:30-13:15
- Friday 09:30-12:30
Key Responsibilities
- Provide a comprehensive clerical service to support the smooth and efficient running of the ward environment.
- Duties include welcoming patients and visitors, handling telephone and face-to-face enquiries, preparing admission and discharge documentation, maintaining patient records and hospital information systems, filing clinical documentation, arranging patient transport, managing incoming and outgoing mail, monitoring and ordering ward supplies, recording and safeguarding patient valuables, reporting equipment repairs, and providing support and training to new staff members.
- Work closely with the wider administrative team and provide cover for other ward clerks as required to ensure continuity of service delivery.
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Knowledge, Training, Qualifications and/or Experience Required
- Proficient in the use of software systems and electronic patient records.
- Good keyboard and data entry skills.
- Strong organisational skills with the ability to manage competing priorities.
- Effective communication and interpersonal skills.
- Good problem-solving abilities.
- Ability to work independently using own initiative.
- Self-motivated and able to work with minimal supervision.
- Experience of working in an administrative or clerical environment.
- Ability to provide basic training and support to new members of staff.
What We Offer
- A wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
- As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
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Interested?
If you would like to find out more, we would love to hear from you.
Contact for an Informal Discussion
- Lyndsay Farrell, Patient Affairs Manager, 0141 314 4258, Lyndsay.Farrell2@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process
This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
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