Frimley Health NHS Foundation Trust
Ward Host
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Job Overview
Join Our Team as a Ward Host – Making Every Meal Matter
Hours: Full-time – 37.5 hours per week (5 out of 7 days, rota basis) including weekends
Timings: Between the hours of 7:00 am - 7:00 pm
Location: Wexham Park Hospital
Are you passionate about delivering excellent service and making a real difference in patients' lives each day?
We’re looking for enthusiastic, compassionate individuals to join our catering team as a Ward Host. In this vital front-line role, you’ll help ensure that patients receive nutritious meals in a friendly and caring environment, helping to make their stay as comfortable as possible.
You’ll work closely with patients, nursing staff, and kitchen teams to provide a service that’s not only efficient but warm, welcoming, and respectful.
Please note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.
Main Duties of the Job
- Supporting the preparation and delivery of meals and beverages to patients on the ward
- Offering a kind and attentive service, ensuring patient dietary needs and preferences are met
- Keeping food service areas clean and compliant with hygiene and safety standards
- Helping to maintain a cheerful, positive atmosphere on the ward through friendly interaction
- Ensuring accurate documentation and reporting of food service as needed
- Working independently and as part of a team to meet daily service demands
Working for Our Organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
Why Work With Us?
- Be part of a friendly, inclusive, and supportive team
- Play a key role in improving the patient experience
- Access to NHS staff benefits, including pension and staff discounts
- Ongoing training and development opportunities
If you're someone who takes pride in helping others and can bring energy and warmth to every shift, we'd love to hear from you.
Apply now and help us deliver care through compassion—one meal at a time.
What We’re Looking For
- A positive, can-do attitude with a commitment to providing excellent service
- Friendly and approachable with strong communication skills
- Comfortable working in a busy hospital environment
- Flexible with shift patterns – mornings or evenings on a rota basis
- Desirable: Level 2 Food Hygiene & Safety qualification or working towards
- Ability to pass a basic Maths and English assessment as part of the recruitment process
Person Specification
Qualifications
Essential criteria
- Good level of basic education – able to demonstrate literacy, numeracy and comprehension skills
Desirable criteria
- Food Safety and Health and Safety Level 2 (gained on the job)
Experience
Essential criteria
- Basic catering experience
- Hygiene COSSH procedures
Desirable criteria
- Experience in healthcare
- Infection prevention and control
Skills
Essential criteria
- Good communication skills – able to read and understand written and verbal communication and instruction
- Able to deal confidently and professionally with members of the public and staff
- Customer focused
- Able to use own initiative to cope in a variety of situations
- Demonstrate adaptability
- Self-motivated and disciplined
- Good time management skills – able to plan and prioritise time and workload
- Ability to work as part of a team and independently
- Ability to respond quickly to problems
- Takes a pride in own work
- Understanding of confidentiality
- Ability to act in ways that support equality and diversity
- Basic IT Skills
Desirable criteria
- Understanding of relevant Health and Safety, Employment and other legislative requirements
About Us
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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