West London NHS Trust
Ward Receptionist
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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Job Overview
Come and work with the friendly Central delivery suite team, welcoming and supporting women and birthing people on their pregnancy and birth journey.
Central delivery suite is a diverse and supportive environment, where everyday brings opportunities to learn and grow as part of a team and make a real difference in patients lives.
Main Duties of the Job
- Being the first friendly face visitors see when arriving on the ward.
- Communicating with and working as part of the multi-disciplinary team.
- To carry out admin work in a ward environment; including, filing, open post, updating electronic patient records with patients information, having over the bed state, admitting, transfer and discharge patients. Support the ward with reporting maintenance needs, equipment faults, porting request, booking transport and organising deep cleans.
Working for our Organisation
You will be located on Central Delivery Suite, a busy unit within the retained estates of Southmead Hospital.
Detailed Job Description and Main Responsibilities
- To deal with external/internal enquiries in a courteous and efficient manner
- To be aware of patient confidentiality at all times
- To carry out the filing of medical notes
- To deal with any phone enquiries when required
- To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
- To work under standard operating procedures (SOP’S)
- To carry out admin work in a ward environment; including, filing, open post, updating electronic patient records with patient information, having over the bed state, admitting, transfer and discharge patients. Support the ward with reporting maintenance needs, equipment faults, portering requests, booking transport and organising deep cleans.
- Being the first friendly face visitors see when arriving on the ward.
- Play a role in supporting the safety of the delivery suite by appropriately managing visitors to the ward.
- Communicating with and working as part of the multi-disciplinary team
- Support other areas within Women and Childrens with admin needs.
- Have the ability to escalate concerns appropriately and seek support
- Previous experience of working with Microsoft Excel, Word, and Outlook is a must, CareFlow experience will be an advantage although training will be provided.
- Being an extremely busy department, the ability to work under pressure, problem solving and having the ability to prioritise changing workloads is absolutely essential for this role.
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Person Specification
Essential Criteria
- GCSE in Maths and English
- Keyboard skills
- Good communication skills
- Ability to develop good working relationships
- Ability to problem solve and prioritise workload
Desirable Criteria
- Experience within NHS or similar setting
Essential Criteria
- Able to work flexibly to meet the needs of the service
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
Equal Opportunities Employer
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
Trust Commitment
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
Safeguarding
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
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Immigration Act Compliance
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
Visa Sponsorship
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
Application Process
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Scam Warning
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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