Cygnet
Ward Support & Quality Coordinator
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Cygnet Hospital Maidstone is our state-of-the-art, 64 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.
We are seeking a full time Ward Support and Quality Coordinator to provide focused and individualised support across all four wards of the Hospital to help ensure high standards of patient care delivery.
The role will provide dedicated support to the wards to embed positive changes in line with CQC and MHA Code of Practice standards. The post holder will work closely with the General Manager, Quality and Safety Lead and Ward Managers to support with the wards quality and compliance actions, as well as leading on patients and ward staff wellbeing initiatives.
You’ll be working 37.5 hours a week Monday to Friday between 9am – 5pm.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.
You’re day-to-day
- Work closely with the ward staff to support with improvements from ward specific audits, quality reviews and CQC actions.
- Under the supervision of the General Manager, be aware of the key quality priorities for each ward and develop effective strategies to embed improvement.
- Undertake ward specific audits with the Ward Manager and General Manager, taking a lead on embedding required change within the ward.
- Lead on the completion of Patient’s cultural assessments and care plans, highlighting any individual needs and working with the Primary Nurse, General Manager and Quality and Safety lead to meet these.
- Attending the monthly People’s Council meeting and Ward Community Meetings to promote effective communication with those who use our service.
- Under the guidance of the General Manager, maintain a weekly oversight and checklist for each ward and communicate effectively with other departments to raise and manage any issues found.
- Work closely with the Expert by Experience to complete Ward Quality and Culture checks.
- Attend the monthly Enterprise and Engagement meeting, being a valued member of the team who is actively involved in events and positive promotions in the hospital.
- Support with effective communication to the staff who work on the ward and Senior Management, focusing on meaningful well-being initiatives and supporting with these on the ward.
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We’re Looking For People Who Have
- Excellent interpersonal skills
- Experience of working with and effectively communicating with a wide range of stakeholders
- Experience of administrative systems associated with audits and service improvements.
- Ability to work on own initiative and to deadlines.
- Ability to form and maintain professional relationships with a range of individuals, both internal and external to the hospital.
- Previous experience of implementing quality improvement initiatives.
- Knowledge of CQC, MHA Code of Practice, and Quality compliance.
- Knowledge of Inpatient Mental Health services.
- Previous experience or a desire to want to improve patient care and support staff wellbeing in a healthcare setting.
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In Return We’ll Offer You
- £29,075 per annum salary
- Paid training and Induction
- Regular coaching and support
- NHS Discount and the Blue Light Card
- Company pension scheme
- Company paid Life Assurance scheme
- Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks
- Health Cash Plan
- Subsidised meals on duty
- Recruitment referrals
Please note: successful candidates will be required to undergo an enhanced DBS check.
What next?
If you care about making a difference – we want to talk to you.
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