Agena Group
Warden Area Lead - East London
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Position
As an Area Lead in the Stratford, Chigwell and Brentwood area, you will play a pivotal role in fostering a professional and high-performing team, while working closely with the wider management team to drive success and achieve key objectives. You will provide on-the-ground support to empower our dedicated team of Wardens.
Responsibilities and Duties
- To support the Area Manager and the wider team to achieve key business targets
- To competently support the team by providing training and constructive feedback
- To consistently achieve against KPI's
- To work collaboratively with your team to ensure best practice is shared
- To efficiently plan routes with the use of navigation apps and knowledge of the region
- To patrol car parks in your designated area
- To issue Parking Charge Notices to offending vehicles as per site specifications
- To work with members of the public in a professional manner, even in confrontational situations
- To provide ideas to support the continuous improvement and development of our processes and systems
- To act as an initial point of contact for queries from the team
You
- A hard working and motivated individual
- Adaptable to changing plans and team requirements
- An excellent communicator, at all levels and through various methods
- Must be able to legally live and work in the UK
- Able to travel extensively in your team's area
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Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.
Agena Values
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
The Shifts
Shift times will vary to cover 6am - 2pm, 2pm - 10pm and evenings. You will work 40 hours across 5 shifts, in a 7-day period on a set rota basis. Weekends availability is required as this is a busy time. All shifts will be part of your rota, so full flexibility is required.
The Pay
The salary is £29,000 per annum. You will also have the ability to earn Warden bonus through PCNs issued. Mileage is paid at 0.25p per mile.
What We Offer
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
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We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
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