Agena Group
Warden Operations Co-ordinator
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Company Description
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education, and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities, and colleagues alike. We're growing quickly, investing heavily in technology, and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?
Position
Our Warden Operations team are the central department that manages the Warden activity for our car park management service. It is a busy department that offers different duties and challenges daily. You will be coached by leaders of the department who will challenge and mentor you to develop your administration, communication skills, and attention to detail.
From there, your career can develop and grow into a variety of opportunities at the Agena Group.
Overall, our mission is to improve our client's business performance, create sustainable solutions, whilst optimising driver experience and support mobility transformation in our chosen markets.
Responsibilities and Duties
- To provide effective support to the Warden Team
- To accurately review working hours and mileage claims
- To review and action incoming requests for new/increased patrols
- To provide accurate and professional responses to requests for information
- To support the Warden management team in dealing with complaints
- To maintain open communications with the Warden team and provide support where required
This is not an exhaustive list and you may be required to perform additional duties in line with the requirements of the business.
Who you are
- Can work independently and with a high degree of autonomy
- Can work well under pressure and adapt quickly to changing circumstances
- Can engage with others and develop professional and trusting working relationships
- Have a positive attitude towards their work
- Demonstrate an eagerness to establish a long-term career with the Agena Group
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Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
- Ambitious: we aim for world-class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
Other Information About The Role
- Salary: £26,436.80 per annum
- Hours: 40 per week; Monday - Friday 9am - 5.30pm
- Location: Lancing, with hybrid flexibilities after probation period.
There is free onsite parking. The office dress code is smart casual.
Our selection process is as follows: Application - Competency Based Interview
You must be able to legally live and work in the UK without sponsorship
The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
- We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers, and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans, and Car Lease benefits and much more.
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme 24/7 confidential, independent, and professional counselling
- Cycle to work scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
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We believe a great workplace is about more than benefits. It's about creating a culture where people feel connected, supported, and able to make a difference.
Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities, and much more. You'll also have the opportunity to get involved with our award-winning D&I Committee, helping to shape positive change across our group. As we continue to grow, we're committed to investing in our people, because their success drives ours.
We are proud to hold ISO Accreditations for Quality Management, Environmental Management, and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
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