Rhenus Logistics
Warehouse Administrator
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Your Benefits
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What you can expect
Shift Pattern: Monday to Friday, 08:00 - 16:00 (37.5 hours a week)
Key Responsibilities
- Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
- Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
- Maintain accurate records for inbound, outbound, and returned goods
- Support shift managers and supervisors with daily operational reporting
- Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
- Investigate and resolve stock discrepancies in line with agreed procedures
- Assist with cycle counts and full stock takes, including reporting variances
- Ensure data accuracy to meet customer and audit requirements
- Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
- Provide timely and accurate information to customers in line with service level agreements (SLAs)
- Escalate issues or risks that may impact service or accuracy
- Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
- Ensure all despatch documentation is completed accurately and on time
- Support proof of delivery (POD) tracking and query resolution
- Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
- Support compliance with Health & Safety, and quality standards
- Always maintain audit-ready records
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KPIs
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- Accuracy of system data and documentation
- Timeliness of order and stock updates
- Stock variance and investigation closure
- Customer service responsiveness and quality
What you bring
Knowledge & Experience
- Strong attention to detail and accuracy
- Good organizational and time management skills
- Ability to prioritise tasks in a fast-paced environment
- Confident communicator, both written and verbal
- Strong IT skills, including Microsoft Excel and warehouse systems
- Problem-solving mindset with a proactive approach
- Previous experience in a warehouse, logistics, or 3PL environment (preferred)
- Understanding of warehouse processes including goods-in, picking, packing, and despatch
- Experience using a Warehouse Management System (WMS) is highly desirable
- Familiarity with KPIs, SLAs, and customer-focused operations
- GCSEs (or equivalent) in English and Maths
- Additional qualifications in logistics, administration, or supply chain (desirable)
- Reliable and dependable
- Team player with a flexible attitude
- Calm under pressure
- Professional and customer focused
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