A1 Personnel
Warehouse & Logistics Operations Manager
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Warehouse & Logistics Operations Manager
Lead. Improve. Deliver.
The Role
We’re looking for an experienced Warehouse & Logistics Operations Manager to lead operational performance across two busy freight forwarding warehouse facilities.
You’ll take ownership of warehouse, logistics and cargo-handling operations, ensuring everything runs safely, efficiently, compliantly and cost-effectively. You’ll lead and develop teams, coordinate warehouse, transport and customs functions, manage key stakeholders and drive continuous improvement.
This is a hands-on leadership role. You’ll be equally comfortable developing strategy and KPIs with senior management as you are stepping onto the warehouse floor when operational pressures demand it.
Your Mission
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Lead two sites as one operation
- Own performance across both facilities, creating consistent SOPs, processes, KPIs and standards.
- Plan labour, equipment and capacity around changing volumes and priorities.
- Build a culture of accountability, teamwork, safety and operational discipline.
- Step in during peak periods or operational challenges to maintain service continuity.
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Keep cargo moving
- Oversee air, sea and road freight, including receiving, breakdown, consolidation, storage and dispatch.
- Manage general, hazardous, temperature-controlled and high-value cargo.
- Monitor throughput, turnaround times, accuracy, productivity and service performance.
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Connect warehouse, transport and customs
- Coordinate transport, carriers and haulage providers.
- Manage movements between facilities, ports, airports and customers.
- Improve routing, utilisation and freight costs.
- Work closely with customs teams to support efficient clearances, inspections and documentation.
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Own compliance
- Oversee ETSF and non-bonded stock accuracy, audits, reconciliations and discrepancy resolution.
- Support HMRC requirements and inspections.
- Ensure compliance with IATA, CAA, HMRC, aviation security, dangerous goods and Health & Safety requirements.
- Maintain robust SOPs, risk assessments, safe systems of work and incident-management processes.
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Lead and develop people
- Manage workforce planning, staffing, shifts and resources.
- Coach, develop and performance-manage warehouse and logistics teams.
- Set clear expectations around safety, quality and productivity.
- Build strong communication across warehouse, transport and customs.
- Develop future operational leaders.
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Drive continuous improvement
- Use operational data, team feedback and customer insight to identify and deliver improvements.
- Contribute to WMS/ERP development, digitalisation, KPI reporting, Lean initiatives, productivity and cost reduction.
- Support capacity planning, budget management and longer-term logistics strategy.
What You’ll Bring
Essential:
- Proven warehouse/logistics management experience within freight forwarding or a similar regulated environment.
- Experience across air, sea, road or multimodal freight.
- Strong understanding of ETSF, bonded warehousing, customs and international freight documentation.
- Knowledge of relevant IATA, CAA and HMRC requirements.
- Proven people leadership and stakeholder-management skills.
- Experience with WMS, ERP or operational systems.
- Data-driven approach to performance management.
- Practical, hands-on leadership style.
- Valid FLT certification and ability to operate equipment when required.
- Five-year employment history with no gaps, as required for CAA regulatory purposes.
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Desirable:
- Degree in Logistics, Supply Chain, Business or related discipline.
- IATA DGR, aviation security or customs qualifications.
- CILT, APICS or equivalent professional qualification.
- Lean/Six Sigma experience.
- Experience delivering WMS or warehouse digitalisation projects.
The Person
You’re a leader, problem solver and commercially minded operator who can balance service, productivity, capacity and cost.
You’ll be calm under pressure, detail-focused and operationally credible, with the ability to build accountability without unnecessary bureaucracy.
Most importantly, you’ll constantly ask:
Why This Role?
This is an opportunity to shape and improve a multi-site logistics operation with genuine influence over people, processes, cargo flow, performance and future growth.
If you combine strong leadership with hands-on operational credibility, commercial thinking with attention to detail, and high standards with a practical approach, we’d like to hear from you.
Ready to take ownership?
Apply now and tell us what great warehouse and logistics operations look like to you.
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