POP MART
Warehouse Manager – Europe Operations
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Warehouse Manager – Europe Operations
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London
Travel: Biweekly travel to Belgium required
Job Type: Full-time, Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and is expanding into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What To Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a rapidly growing European business at the intersection of retail, logistics, entertainment, and creative culture
- Play a key role in shaping and optimising POP MART’s European distribution network during a period of significant expansion and transformation
- Work closely with teams across Logistics, Retail, Merchandising, E-commerce, Finance, and IT to support business growth across multiple markets
- Gain exposure to strategic supply chain projects, warehouse optimisation initiatives, and international logistics operations
- Develop your leadership skills while managing key external partners and supporting team development
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to both company and individual performance
- 25 days of annual leave, in addition to bank holidays
- 4x life insurance, together with group medical and travel insurance
- A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers
- Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration
The Role and Candidate
Reporting to the Head of Logistics, the Warehouse Manager – Europe Operations will be responsible for overseeing POP MART’s European warehousing operation, with primary responsibility for managing the company’s Regional Distribution Centre (RDC) in Belgium.
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This role will ensure the effective management of inbound inventory, warehousing, stock control, retail replenishment, e-commerce fulfillment, and returns operations across Europe. The successful candidate will act as the key operational link between POP MART and its third-party logistics providers, driving service performance, inventory accuracy, and operational efficiency.
This is a highly visible role that will play a critical part in POP MART’s ongoing European logistics transformation, including the transition towards a centralised RDC model and the closure of local distribution centres across the region.
The ideal candidate will be a proactive and hands-on logistics professional with strong warehouse operations expertise, proven 3PL management experience, and the ability to manage multiple priorities across a complex international supply chain environment.
The role also includes direct line management responsibility for a team member supporting European warehouse operations, providing leadership, coaching, and development while ensuring operational excellence across the function.
Responsibilities
Warehouse Operations Management
- Manage the day-to-day performance of POP MART’s European RDC in Belgium, ensuring efficient execution of inbound, storage, picking, packing, dispatch, and returns activities
- Oversee inbound inventory flows from China into Europe, ensuring stock is received, processed, and made available in line with business priorities
- Manage outbound operations supporting retail stores across Europe, including replenishment, new store openings, promotional activity, and priority shipments
- Coordinate e-commerce fulfillment operations and ensure seamless service delivery through to final-mile distribution
- Monitor warehouse capacity, throughput, and operational performance to support business growth and seasonal peaks
- Drive effective communication and issue resolution between internal teams and third-party logistics providers
3PL Management & Performance
- Act as the primary operational contact for POP MART’s European warehouse partners
- Manage warehouse providers against agreed KPIs, SLAs, and contractual commitments
- Lead regular operational review meetings and performance discussions with logistics providers
- Drive corrective action plans to address service issues, operational risks, and performance gaps
- Monitor warehouse costs, service levels, and operational charges to ensure alignment with budgets and expectations
- Build strong collaborative relationships while maintaining accountability for performance outcomes
Inventory Control & Stock Accuracy
- Oversee stock accuracy, inventory control processes, cycle counts, and scheduled stocktakes
- Lead investigations into inventory discrepancies, stock variances, and system-related issues
- Work closely with warehouse partners and internal stakeholders to improve inventory visibility and reporting accuracy
- Ensure robust inventory management processes are followed across inbound, storage, outbound, and returns activities
- Drive continuous improvements in stock control, traceability, and operational compliance
Distribution Network Transformation
- Support the transition towards a centralised European RDC model
- Coordinate operational activities associated with local distribution centre closures across Europe
- Work cross-functionally with Logistics, Merchandising, Finance, Tax, IT, and warehouse partners to plan and execute stock transfers
- Ensure warehouse readiness, capacity planning, and space utilisation support future inventory requirements
- Identify, manage, and escalate risks associated with network transformation projects
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Cross-Functional Collaboration
- Partner closely with Retail, E-commerce, Merchandising, Finance, and Logistics teams to ensure stock availability and operational alignment
- Support business priorities by translating demand forecasts and operational requirements into warehouse execution plans
- Provide regular updates on warehouse performance, service levels, inventory health, and operational risks
- Build strong relationships with internal stakeholders and external logistics partners across Europe
Reporting & Continuous Improvement
- Monitor and report on key warehouse performance indicators, including stock accuracy, inbound processing times, fulfillment performance, productivity, and cost efficiency
- Analyse operational data to identify trends, opportunities, and areas for improvement
- Lead initiatives focused on warehouse optimisation, process improvement, and operational efficiency
- Support systems enhancements, warehouse layout improvements, and capacity planning projects
- Contribute to the development of scalable logistics processes that support future business growth
Required Qualifications
- Minimum 8 years’ experience within warehouse, distribution, fulfillment, or logistics operations
- Proven experience managing third-party logistics (3PL) warehouse providers
- Strong understanding of warehouse operations, including inbound, storage, outbound, inventory control, returns, and fulfillment processes
- Experience supporting both retail distribution and e-commerce fulfillment operations
- Experience managing warehouse operations remotely and across multiple locations
- Strong analytical and problem-solving skills with the ability to investigate issues and implement corrective actions
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Experience managing KPIs, SLAs, and operational performance metrics
- Strong knowledge of warehouse management systems (WMS) and ERP processes
Desirable But Not Essential
- Experience within retail, consumer goods, fashion, or omnichannel environments
- Experience supporting warehouse consolidations, RDC transitions, or logistics network transformation projects
- Experience with NetSuite ERP
- Understanding of European distribution networks and cross-border logistics operations
- Knowledge of warehouse automation and process optimisation initiatives
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.
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