Curveball
Warehouse Operations Manager
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Location: Llansamlet, Swansea | Full-time | On-site leadership role | Competitive salary & benefits
Curveball is a Swansea-based multi-channel business spanning wholesale, e-commerce/retail, marketplaces, collectables, and games publishing. We are looking for an experienced Warehouse Operations Manager to own the performance and continuous improvement of our warehouse operation. The role is currently at Llansamlet, Swansea, and may relocate to another South Wales site in due course. This is a hands-on role covering people, service, site safety/compliance, cost, and improvement.
The Role
- Own the daily operating plan, service performance, labour deployment, priorities, and escalation across the warehouse.
- Lead visibly from the floor: understand the operation first-hand, remove bottlenecks, challenge standards, and support critical workflows when recovery or cover is needed.
- Lead the warehouse team, including recruitment, attendance, performance management, coaching, training, cross-training, and succession/capability planning.
- Own productivity and controllable costs, improving labour efficiency, slotting, storage density, picking efficiency, process flow, overtime, and agency dependency.
- Own site H&S/compliance, including facilities, MHE, racking, contractors, security, and housekeeping, plus warehouse data/evidence for PPT, EPR, and relevant PPWR reporting.
- Lead practical improvement in layout, systems, equipment, and automation, and work with commercial teams to convert future demand into capacity, labour, skills, and contingency plans.
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About You
- Strong warehouse/distribution leadership experience with evidence of improving a comparable high-SKU or multi-channel operation.
- Hands-on leadership and confidence with senior management, plus practical transport/distribution awareness and enough operational depth to support key workflows when needed.
- Strong people-management experience, including coaching, performance/attendance management, and building team capability.
- Strong ERP/WMS capability and confidence using operational data and KPIs to make decisions.
- Demonstrable process-improvement, productivity, and structured problem-solving experience.
- Commercial understanding of labour, operating cost, and budget control, with sound judgement about the trade-offs between speed, quality, and control.
- Strong warehouse/site H&S knowledge. IOSH Managing Safely (or equivalent) is expected, or a commitment to achieve promptly; NEBOSH and practical PPT/EPR/PPWR exposure are advantageous.
- Curiosity about systems/automation plus evidence of capacity and schedule planning for peak demand. Business Central/HelmWMS experience is advantageous.
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Why Join Curveball
This is a high-autonomy role with direct access to senior management and genuine scope to shape the warehouse: its people, processes, systems, layout, and use of technology. The brief is not simply to maintain the operation, but to make it measurably better.
How to Apply
Apply through LinkedIn using the Apply button. Applications will be reviewed as they are received. Closing date: 5.00pm Monday 28 September 2026. We may close the vacancy earlier if we receive sufficient suitable applications.
Package: Competitive salary + annual bonus + 33 days' leave (including bank holidays and birthday leave) + Medicash + Death in Service + workplace pension.
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