Warehouse Operations Specialist

Location: Basingstoke
Salary: £25,000 - £29,000
Start Date: ASAP
Working Pattern: Office-based

The Role

I am looking for a highly organised and customer-focused Warehouse & Annuity Operations Specialist to join my clients Central Operations team in Basingstoke. This is a varied operational role with responsibility for managing spares, RMAs, depot operations and annuity processes, while supporting wider service delivery and field engineering activities.

You will take ownership of the day-to-day running of the Basingstoke depot, coordinate with couriers and vendors, maintain accurate records and reporting, and ensure operational processes run smoothly and efficiently.

Warehouse Operations Specialist Key Responsibilities

• Manage the day-to-day operation of the Basingstoke depot, ensuring stock, spares and equipment are effectively controlled.
• Take ownership of the spares and RMA process, from initial request through to completion.
• Support annuity contract renewals and quoting processes, developing a strong understanding of procedures and being able to explain them to others.
• Maintain and update Service Desk information, including contracts, adds, moves and changes.
• Complete product registrations and vendor install-base updates.
• Manage day-to-day relationships with courier partners.
• Reconcile monthly reports relating to spares movements.
• Provide operational support to Field Engineering activities when required.
• Assist with reconciliation of Field Engineering service reports.
• Produce and maintain regular operational reports covering areas such as RMAs, engineer tasks, collections, customer inventory, restocking and service incidents.
• Support Service Delivery Managers with reporting requirements.
• Maintain accurate records and ensure operational tasks are completed within agreed timescales.
• Provide cover and support across the wider Central Operations team when required.
• Maintain a consistently high level of customer service.
• Follow company quality, information security and environmental management processes.